Casino Cromwell-arvostelu

Kitina from Sweden tried to get her account verified so she could withdraw her winning of €3,200. She sent the casino three emails to all different email addresses without any response received. The chat wouldn't answer her questions properly or help her to get an update on her case. That's why it stayed unresolved.

The player, Marcelo, complained he tried to withdraw his winnings but the casino was not reacting to his contact attempts. He had tried to contact the casino via email and chat, but after he had explained his issue on the chat, he got disconnected. No reaction from the casino, no more update.

Fiekie, the player had issues withdrawing his win of €100. He had asked for withdrawal via the only available method - a wire transfer, but they wanted to deduct €37 for the processing fee. He said that two months later, he was unable to login to his casino account, so he returned back to it a few days later and found support team representative online and got some answers. They informed him that he didn't meet the wagering requirements even though on his account it was indicated that they were completed. The player then went back to playing and wagered an additional ten times as advised by the support. He had then some troubles getting hold of anyone from the support and with his withdrawal request because the withdrawal page was not working for him and the support advised him to send an email. The player had no response from the casino since then and it has been over a few weeks now. The casino never responded to the complaint and it remained unresolved.