Our independent casino review team has taken a detailed look at Casino Cromwell in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Casino Cromwell scored Low Safety Index of 3.5, implying a deficiency in fairness and safety as per our evaluation standards. Take a look at our full Casino Cromwell review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Fairness and safety of Casino Cromwell
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our Casino Cromwell review, we carefully went through and inspected the Terms and Conditions of Casino Cromwell. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.
Based upon our estimates and collected information, we consider Casino Cromwell one of smaller online casinos . This casino has a very high value of denied payouts in player complaints with respect to its size. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we know, no relevant casino blacklists include Casino Cromwell. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All of that, together with other factors considered in our review, has resulted in Casino Cromwell having a Safety Index of 3.5, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.
Casino Cromwell Terms and Conditions
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of Casino Cromwell during our review.
Player complaints about Casino Cromwell
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 840 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Cromwell user feedback and reviews
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Sadly, our database currently has no user reviews for Casino Cromwell. You have the opportunity to be the first to evaluate and rate this casino on our website, regardless of whether your experience was positive or negative.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Casino Cromwell company data and licenses
Casino Cromwell is owned by Sprocess Online Ltd. and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
Casino Cromwell has a gambling license issued by Curaçao Gaming Control Board in Curaçao.
Win and withdrawal limits, payment options
Casino Cromwell accepts deposits via 15 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, Sofort Banking, Giropay, VISA Debit, VISA Electron, Maestro, Zimpler, Bitcoin (BTC), Wire-transfer, Bank transfer.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Casino Cromwell.
Language
Website
Customer support
Live chat
English
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Casino Cromwell, account management, withdrawal process, etc. We would say Casino Cromwell has an average customer support based on the responses we have received during our testing.
Casino Cromwell slots and casino games
Casino Cromwell has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Craps and dice, Scratch cards, Virtual sports.
Games from 9 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Betsoft Gaming, iSoftBet, NYX Gaming Group, Booongo (BNG), MrSlotty, Vivo Gaming, Gameplay Interactive.
Bonuses and codes offered by Casino Cromwell
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from Casino Cromwell in our database, listed in the 'Bonuses' section of this page.
Note: In case you are looking for more information about this casino's bonus offers, visit our Casino Cromwell bonuses page.
Browse all bonuses offered by Casino Cromwell, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
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User reviews of Casino Cromwell
This is a place to share experience with Casino Cromwell. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
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Safety Index explained
Safety Index of Casino Cromwell explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Cromwell. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low3.5/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
Zombie casino: you will not be able to get in touch with anyone at this casino
Complaints about Casino Cromwell and related casinos (4)
4All0Opened4Not solved0Solved0Rejected
Complaints directly about Casino Cromwell
Unresolved
Our verdict
No reaction, passive regulator
Black points: 116
Disputed amount: €110
Extremely long and complicated withdrawal process.
Margaret made a deposit of €50 and won €110, which she requested for withdrawal. She wanted to receive her money the same way as she deposited them, via her debit card. Unfortunately, the only option she had was via wire transfer but that would cost her €39 and that was too much money. The casino stopped responding to her and the case remains unsolved.
