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Dear Casino Guru Team,

I am writing to seek your assistance with an issue I am experiencing with 22bet. On 4th July, I deposited ₹5000 using the UPI payment method. Unfortunately, the payment has not been credited to my 22bet account as of today.

Despite raising multiple complaints with 22bet’s support team, I have only received the response that they are "waiting for a reply from the payment specialist." This lack of action and resolution has been highly frustrating.

Could you please help me resolve this issue? Your guidance and support in expediting this process would be immensely appreciated.

Thank you in advance for your assistance

Dear JoyLord1990, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Veronica,

Thank you for your prompt response and for keeping the complaint open. I understand that the process can be complicated and time-consuming.

In the meantime, could you please assist by reaching out to 22bet on my behalf? Perhaps your involvement might expedite their response or provide additional leverage to resolve this issue more swiftly.

I will also contact my payment provider as you suggested and will keep you updated on any progress.

Thank you very much for your understanding and support.

Dear Veronika,

I am writing to provide an update on my deposit issue with 22bet. I contacted their support team again, and they have confirmed that they have not received my deposit. They advised me to contact my bank, despite the fact that my bank has already confirmed the amount was deducted on the same day of the deposit.

Given this conflicting information, I am at a standstill. Could you please assist further by reaching out to 22bet on my behalf to help resolve this issue? Your involvement might be crucial in expediting a resolution.

Thank you very much for your continued support and assistance.

Dear JoyLord1990,

As I mentioned in my first reply, we also recommend you contact your payment provider. If you already contacted your bank, please provide me with the email conversation or any other evidence of your communication between you and bank showing that the deposit was successfully processed and sent to the casino. My email address is veronika.l@casino.guru.

Dear JoyLord1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Veronika,

Thank you for your response. I physically visited my bank branch to inquire about the deposit, so I don't have an email conversation to provide. However, I can share my bank statement showing that the deposit was successfully processed and sent to 22bet.

If you would like, I can provide my bank statement for further verification. Please let me know if this would be helpful.

Thank you for your continued assistance with this matter.

Please send me the payslip of the deposit, your bank statement starting from 4 July up to this day, and also the screenshot of your deposit history in the casino account. My email address is veronika.l@casino.guru. Thank you.

Dear JoyLord1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of JoyLord1990. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Thank you very much, JoyLord1990, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear JoyLord1990,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 22bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 22bet Casino,

Could you please provide detailed information regarding this case and assist in determining what happened with the player's deposit? Have you received the information from the payment specialist that you were waiting for, as mentioned in your previous statement to the player?

Thank you in advance for your response!

Best Regards,

Kubo

Hello JoyLord1990,

We are very sorry to hear that you’ve encountered difficulties. To assist you further, please confirm the email address you used to register on our platform. Unfortunately, the information in your complaint does not appear in our system, and we want to resolve this issue as quickly as possible.

Thank you for being so understanding.

Dear 22bet Casino,

Thank you for your prompt response.

Dear JoyLord1990,

Please follow the casino's instructions and provide the email address you used when registering with 22bet Casino.

Dear JoyLord1990,

Could you please provide the link through which you access the casino's site? I’ve noticed that the email address you used to register the complaint matches the one you provided in your last post. However, it seems there may be an issue with the last three digits of your user ID, as they appear to be in the wrong order.

This discrepancy might be a simple mistake, but it’s unusual that the casino representative has been unable to locate your account in their database. There’s a possibility that there might be confusion with a different casino.

Thank you for your assistance in clarifying this matter.

I'm accessing via https://22win88.com/office/account also their app. Actually I'm used to login with my mobile number only without the email id. Today only i added the email to my 22bet gaming account.

Dear JoyLord1990,

Thank you for the update and for sharing the screenshot. I now understand why the casino had difficulty locating your account in their database.

Dear 22bet Casino,

Have you been able to locate the player's account in your system with this new information? Are there any updates regarding this case?

Hello,

I am extremely disappointed with the handling of this issue. The funds were clearly debited from my bank account and have been confirmed by my bank as successfully received by your partner, "HARSH ENTERPRISES-BOIM-45039428," on the same day of the transaction. Your continued insistence that I contact my bank, despite their confirmation that the money was transferred to 22bet’s partner, is both frustrating and unacceptable.

Regarding the email domain issue, I understand that my registered email is not on the Gmail domain. However, this should not impact the resolution of my deposit issue. I have been receiving your emails without any problem, so please focus on resolving the issue at hand rather than diverting attention to the email domain.

I expect 22bet to take responsibility and properly investigate this matter instead of deflecting the issue. My patience is running out, and if this issue is not resolved promptly, I will be forced to escalate it further.

Please address this matter immediately and provide a satisfactory resolution.

Thank you.

Best regards,

JoyLord1990