The player from Portugal has been waiting for her winnings since October. The player later confirmed that the issue was resolved.
Fairspin Casino - Player’s withdrawal has been delayed.
Amount: €208
Fairspin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I made a withdrawal worth $208 at fairspin casino on the 29th of October, but I still haven't received it. Whenever I contact them they promise that the payment is almost done but they never pay
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1 year ago
Dear Petra79,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
No, this is the first time I have cashed out at this casino. As for the identification verification, it has already been successfully performed. So there are no excuses for not paying
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1 year ago
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Thank you very much for your help, I have already solved my situation.
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1 year ago
Awesome news, Petra79. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
