Fair Go Casino - Player’s balance seems to be lost due to a technical glitch.

I was playing and somehow it went all glitchlike booted me from the site back so i had log in i logged back in and yeah i only had 70cents and not 160 150 which i did when it booted me. Thats all  i wrote to support but no help there trying to sayi used it tho i didnt in fact i was getting  ready to quit anyways thenthis happened

 yours sincerely

Torrian daglas

Dear Torrian,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the screenshots and any relevant communication between you and the casino to my email address petronela.k@casino.guru? I will then contact the casino and ask them for their standpoint. Thank you very much in advance for your reply.

Best regards,

Petronela

The staff have done there side and looked right into specs and polite tho this truly happend appart from this i ca jnt fault them there always fast efficient and polite really

Thank you very much Torrian for getting back to us. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Torrian,
I would like to ask you to be more specific and describe the issue in more detail. Could you please also upload screenshots of the conversation with the casino? 

Screenshots of the conversations nah sorry i didnt think itd m aske a difference at the time sorty

Hi Torrian,

I'm taking over the case. Let's see what the casino's standpoint is. We would like to ask the Fair Go Casino to reply to this complaint.

I didnt know or think to save it. At first they were all over it though somehow it came back i took all my shots i got booted logged back on as ive said this whole time. 

 

On a side note 

Tangiers i had my free spins, internet stopped or something i dunno. But i cant deposit or withdraw yet so i guess ud say something good happened. I had ten dollars actualcredit. 

 

I dont understand it but itjust shows that these stupid things happen tbough i was on the real bad side of it that time

 

Anyhoo fairgo is a good company and i thank you for taking this on and your time

 

Yourse sincerely

Torrian Daglas 

Thank you for your feedback Torian. Should you ever need assistance please don't hesitate to contact us via live support, email or phone at any time. 

Best, 

Fair Go Team 

Hi Torrian,

Please let me know if your issue got resolved after contacting the casino support.

Hi Torrian,

Has there been any news?

Still no news 

Its kinda just been dropped the same problem hasnt happened again tho n the site works fine 

Dear Fair Go Team,

Is there anything that cane be done to help Torrian?

Thank you

Hi All, 

When a technical issue such as a bug occurs, we advise our customers to clear their cache and try again. If the issue continues, we collect as many details as we can and report the bug to the game provider, RTG. 

None the less we reported the bug to RTG but they were not able to replicate it, nor has the bug happened again since. 

We are terribly sorry for the inconvenience, and I can offer you a $20 free bonus for the hassle if you wish Torrian. 



 

Honestly its better than nothing ywaz 160 lost. I did start with 20dollars though 160 lost n 20 back itd be appreciTed if they could please make it 50 or 40 even. 

I say this because i made it a point i only play cards once above 50 dollars. Tho sure i lose a bit id really appreciate if we could do that at least but in reality least there acting and acknowledging it now which is good and id like to try for something more fair though am happy enough that u helped me and they are decent casino hands down i know someone who made 1500 n they paid out the money so i kno theyre good there tho looking on my start maybe im not so lucky (touchwood)

 thank you for alll your help it is appreciated

Yours sincerely 

Torrian Daglas 

Dear Fair Go Casino Team,

Is it possible to offer the player something more than a $20 free bonus or is it the final offer?

Thank you.

Hi there, 

I'm afraid that is the final offer from my end. If the player wishes to speak to his account manager he may do so. 


Best, 
Team Fair Go 

Then ill take the 20.. fingaz crossed that it has the same luck of the origional..

Cple free spins lol 

Umm thank u ill check back tomorrow and see if uve replied 

Hi Torrian, 

Since you accepted the $20 free bonus, can we consider the issue resolved?

Yes ill just see if theyve credited it yet :)

It hasnt been credited yet

Dear Fair Go Team,

The player agreed with the $20 free bonus and is ready to receive it. Could you please credit it? Thank you.

Hi i messaged staff n got my 20 dollars it had wgers n play limit of 180.

Ive used it now but thank u casino guru

OK Torrian,

Thanks for the update and for cooperation. I will close the case now as resolved. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter