The player from Germany has been waiting for his withdrawal for almost 2 weeks. The casino managed to process all the withdrawal requests to the player and the complaint is now resolved.
Explosino Casino - Player’s withdrawal has been delayed.
Amount: €985
Explosino Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Explosino Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
since 12.1. my payout is pending and nothing happens.
I am fully verified. The profit was with bonus money but I met the bonus conditions.
Automatic translation:
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3 years ago
Dear Jörg,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Have you ever made a successful withdrawal before?
Have you tried contacting the casino regarding the pending withdrawal? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
In this casino group it is only paid out when you open a case. My last payout took 6 weeks even though I was fully verified. To avoid having to wait 6 weeks again, I opened this case.
the live chat always says the same thing I should be patient, but I don't want to have to wait 6 weeks again.
Automatic translation:
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3 years ago
Thank you very much fowi30 for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Dear Fowi30,
We have escalated the issue to the Finance Department.
We thank you for your patience and we apologize for the inconvenience caused.
Best Regards,
Explosino.
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3 years ago
Dear fowi30,
The Finance Department has been processed one of your withdrawal requests.
Best Regards,
Explosino.
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3 years ago
Hello fowi30!
I will take care of this complaint from now on. Since the casino managed to reply to this thread already with a positive response, I would like to ask you to confirm when you receive your winnings.
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3 years ago
Dear fowi30,
Thank you for the confirmation, please let us know, when the second withdrawal will arrive.
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3 years ago
Dear Martin Donly,
The Finance Department has been processed all requests.
Best Regards,
Explosino.
