The player from Switzerland has been struggling with a withdrawal for two weeks and expresses frustration with the casino, suspecting false reviews on Trustpilot.
EuroBets Casino - Player's dissatisfied with the casino
Amount: $1,600
EuroBets Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 7h 59m 33s
Case summary
16 hours ago
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2 weeks ago
Is it even worth to explain everything?? They are not gonna do shit anyways. All I am gonna say for now is that they are the biggest lying losers with fake reviews on trustpilot.
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2 weeks ago
Dear nsL71234,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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2 weeks ago
and you didnt answer my question. Is it even worth to explain everything because the casino is not asnwering to any complaints. ??
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1 week ago
Unfortunately, I don't understand why you even submitted this complaint if you don't want to cooperate. Please, describe what happened, otherwise, I will be forced to reject this complaint. Thank you.
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yesterday
Dear nsL71234,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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16 hours ago
Translation
I deposited with a bonus about 2 months ago and successfully converted the bonus into real money. However, they won't let me withdraw and ignore all types of emails. You can't even request a withdrawal because you always get an error message. If you contact them with the error message, all you get is lies that the team is working on it, but on Trustpilot you can see new reviews that apparently were able to withdraw their money (obviously fake reviews).
Now the question to you, dear casinoguru team. As you can see, the casino does not respond to any complaints. Is there any way to get the money?
Automatic translation:
Casino Guru is examining the case
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