The player from Switzerland had been struggling with a withdrawal for two weeks and expressed frustration with the casino, suspecting false reviews on Trustpilot. He had deposited with a bonus and converted it into real money, but the casino had been unresponsive to his withdrawal requests and emails. Unfortunately, we were unable to assist due to the casino's consistent lack of response to our attempts at mediation. As a result, the complaint was closed as 'unresolved'.
EuroBets Casino - Player's dissatisfied with the casino
Black points: 138
Amount: $1,600
EuroBets Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
6 months ago
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6 months ago
Is it even worth to explain everything?? They are not gonna do shit anyways. All I am gonna say for now is that they are the biggest lying losers with fake reviews on trustpilot.
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6 months ago
Dear nsL71234,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
and you didnt answer my question. Is it even worth to explain everything because the casino is not asnwering to any complaints. ??
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6 months ago
Unfortunately, I don't understand why you even submitted this complaint if you don't want to cooperate. Please, describe what happened, otherwise, I will be forced to reject this complaint. Thank you.
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6 months ago
Dear nsL71234,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Translation
I deposited with a bonus about 2 months ago and successfully converted the bonus into real money. However, they won't let me withdraw and ignore all types of emails. You can't even request a withdrawal because you always get an error message. If you contact them with the error message, all you get is lies that the team is working on it, but on Trustpilot you can see new reviews that apparently were able to withdraw their money (obviously fake reviews).
Now the question to you, dear casinoguru team. As you can see, the casino does not respond to any complaints. Is there any way to get the money?
Automatic translation:
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6 months ago
Could you please post a screenshot of the error message you see when you request a withdrawal here in this thread? I would also like to see a screenshot displaying your current balance.
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6 months ago
Dear nsL71234,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from EuroBets Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
