EuroBets Casino - Player's dissatisfied with the casino

Is it even worth to explain everything?? They are not gonna do shit anyways. All I am gonna say for now is that they are the biggest lying losers with fake reviews on trustpilot.

Dear nsL71234,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

and you didnt answer my question. Is it even worth to explain everything because the casino is not asnwering to any complaints. ??

Unfortunately, I don't understand why you even submitted this complaint if you don't want to cooperate. Please, describe what happened, otherwise, I will be forced to reject this complaint. Thank you.

Dear nsL71234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ich habe vor ein ca. 2 Monaten mit einem Bonus eingezahlt und den Bonus erfolgreich in Echtgeld umgewandelt. Jedoch lassen Sie mich nicht auszahlen, ignorieren jede Art von email. Man kann nichtmal eine Auszahlung beantragen da immer eine Fehlermeldung kommt. Wenn man sie mit der Fehlermeldung anspricht kommen nur irgendwelche lügen, dass das Team daran arbeitet, aber bei trustpilot sieht man neue Bewertungen, die anscheinend ihr Geld auszahlen konnten ( offensichtliche fake reviews).

Jetzt die Frage an euch liebes casinoguru team. Wie Sie ja sehen antwortet das casino auf keine Beschwerde. Gibt es doch irgend eine Möglichkeit an das Geld zu kommen?

Could you please post a screenshot of the error message you see when you request a withdrawal here in this thread? I would also like to see a screenshot displaying your current balance.



Dear nsL71234,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from EuroBets Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.