Empire777 Casino - Player's winnings were confiscated after verification.

I've also presented this in the discussion section but

recently, at the Empire Casino,

I deposited a first-time deposit bonus of 1000 dollars

second deposit bonus of 500 dollars,

and a third deposit bonus of 500 dollars, and with the third deposit bonus, I won a large prize, met the betting conditions for the 8267 dollars, it was then converted to real money. After verifying my account, I attempted to withdraw, however,

a notice arrived stating a game check is required.

After some time, winnings in my account were confiscated, and only my total deposit amount of 2000 dollars was secured. The rest has been confiscated. I believe this confiscation to be unjust, and hence, desire to seek consultation regarding this issue and have made a post here.

Dear ddoddodd74,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you've encountered with your winnings at Empire777 Casino.

To assist you further, could you please provide more details about the timeline of events?

• Specifically, it would be helpful to know when you made each deposit, when you won the prize with the third deposit bonus, and when you initiated the withdrawal request.
• Additionally, could you clarify what the notice regarding the game check requirement entailed?
• Did you receive any further communication from the casino regarding this issue?

If there are any relevant communications or documents you would like to forward to us, please feel free to send them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I received my first, second, and third bonuses on April 24th.

Then, on April 25th, the wagering requirements were cleared and the bonus was converted into cash.

Support explained that this was fraudulent use and an illegal bonus being passed over, and that the details were decided by the provider and the relevant department and could not be disclosed.

This is the only explanation I could get from the support team, so I decided to ask for advice here.

Hi ddoddodd74,

• Could you share any relevant correspondence between yourself and the casino that you could forward to petronela.k@casino.guru prior to our direct contact with the casino?
• Have you received any formal communication from the game provider explaining their suspicions regarding bonus abuse?

Thank you.