Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
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Zuzana C.
Author
Zuzana Cirochova
Casino Analyst
Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
Duelz Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.
Our team's review data was used to calculate the casino's Safety Index. This score rates the safety and fairness of online casinos. When playing at a casino with a higher Safety Index, players are less likely to experience issues with gameplay or withdrawals. Duelz Casino achieved a High Safety Index of 8.0. This makes it a strong choice for players who value fairness and safety. Continue reading our Duelz Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index of Duelz Casino – Is it fair and safe?
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Duelz Casino, we thoroughly read and reviewed the Terms and Conditions of Duelz Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .
According to our approximate calculation or collected information, Duelz Casino is a very large online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
We did not find Duelz Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
On the whole, also considering other contributing factors in our assessment, Duelz Casino has achieved a Safety Index of 8.0, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
Note: According to our records, Duelz Casino is related to 5 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Duelz Casino.
Duelz Casino Terms and Conditions
Each time we review a casino, we go through its Terms and Conditions to check how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Duelz Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs review by clicking here.
Player complaints submitted about Duelz Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 1 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,194 black points in total, out of which 834 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Duelz Casino
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Duelz Casino has a Mixed User feedback score based on the 12 user reviews in our database. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Duelz Casino company information and licenses
Duelz Casino belongs to SuprPlay Limited and has estimated yearly revenues over $20,000,000. Based on the revenues, we consider it to be a large online casino.
Duelz Casino has been granted licenses by authorities in the following countries or regions: Sweden (Spelinspektionen), Malta (Malta Gaming Authority).
About payment methods and win and withdrawal limits
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 100,000 per month
No win limit
Unlimited in GBP
SEK 1,000,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Duelz Casino.
Language
Website
Customer support
Live chat
English
24/7
English
Russian
Swedish
24/7
French
Estonian
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Duelz Casino, account problems, withdrawals, or other issues, it holds significant value for us. According to our tests and collected information, Duelz Casino has a fast and professional customer support.
Slots and casino games at Duelz Casino
You can play these types of games at Duelz Casino: Slots, Roulette, Blackjack, Bingo, Jackpot games, Live games, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 97 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Big Time Gaming, Scientific Games (SG Digital), Playson, NYX Gaming Group, Nextgen Gaming, Amatic, ELK Studios, Push Gaming, Eyecon, Lightning Box, Spinomenal, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Ainsworth Game Technology, Inspired Gaming, PearFiction Studios, Jelly, Fantasma Games, Old Skool Studios, Half Pixel Studios, Bluberi Gaming, S Gaming, Indigo Magic, Authentic Gaming, Nailed it! Games, All For One Studios (ALL41), Northern Lights Gaming, OnAir Entertainment, Triple Edge Studios, Infinity Dragon Studios, Reel Play, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, Neon Valley Studios, Skywind Group, High Limit Studio, Blue Guru Games, Hammertime, Aurum Signature Studios, Million Games, Games Global, Golden Rock Studios, Stormcraft Studios, Coin Machine Gaming, AreaVegas, Ino Games, Oros Gaming, Swintt, Win Fast, Wishbone, Slingshot Studios, Alchemy Gaming, Skillzzgaming, GONG Gaming Technologies, Spribe, Fortune Factory Studios, Gamomat, Enrich Gaming, Spearhead Studios, RAW iGaming, Foxium, AGS, Buck Stakes Entertainment, SlotMill, Crazy Tooth Studio, Oryx Gaming, Gaming Corps, Games Inc., Switch Studios, Barstruck, Leap Gaming, Blue Ring Studios, Synot Games, Stakelogic, Gamevy, SpinPlay Games, Neko Games, Gold Coin Studios, Kalamba Games, Just For The Win, Snowborn Games, Electric Elephant, Hacksaw Gaming.
Bonuses and codes offered by Duelz Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 4 bonuses from Duelz Casino:
25% up to C$500
25% up to C$500
25% up to C$500
100% up to C$100 and 200 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Owner
SuprPlay Limited
Established
2018
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Duelz Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Duelz Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 8
Not Available: 7
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Duelz Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Duelz Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(15)
Payment methods (15)
Not available in your country
Transaction limits
Withdrawal limits
€100,000
per month
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDCADEURGBPNZDSEK
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
6 languages
EnglishFrenchRussianEnglishEstonian
1 more
All languages (6)
English
French
Russian
English
Estonian
Swedish
Live chat
Available in
2 languages
EnglishSwedish
All languages (2)
English
Swedish
Customer support:
Available in
2 languages
EnglishSwedish
All languages (2)
English
Swedish
Live chat rating
Excellent
Based on 4 tests
Date and tester
Rating
30 Jun 2025
Jana K.
Excellent
07 Nov 2023
Romi R.
Good
02 May 2022
Tomas K.
Excellent
23 Mar 2021
Batucan O.
Excellent
E-mail support rating
Good
Average response time: 1d
Based on 2 tests
Date and tester
Response time
Rating
09 Jun 2026
Zuzana C.
1d
Subpar
09 Oct 2024
Silvia S.
Not measured
Excellent
User reviews
User reviews of Duelz Casino
This is a place to share experience with Duelz Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 12 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 2 years ago
This casino is an absolute con! I have been waiting now for my withdrawal to go into my bank for approx 2 weeks. They keep making excuses as to why I can't have it. I have an email admitting that verification is suffice and my winnings should be in ASAP however, that was atleast a week ago, maybe more. They keep asking me for verification which I've provided more than enough. Word of warning. Do NOT use this casino! Wouldn't even give it a 0 out of 10. Awful!
No positives
They don't want to give you your winnings
They make every excuse as to not pay out
They're a joke!
• 2 years ago
After playing at this casino for a few month. I would say that they have a good game selection. Don't bother with their bonuses. Terms are not good. I would advise anyone to make sure they are fully verified, before you deposit any money in this casino. I have had good and bad experiences, in withdrawing money. smaller withdrawals are usually pretty quick. But be prepared to wait a while if you hit anything substantial. They don't rush to pay out bigger wins. Customer service is only by email or live chat. If you do need to contact them don't expect much. Always sounds like excuses to me. When I did contact them. In short there are far better casinos out there. But this isn't the worst either.
Good game selection
Withdrawal times
No phone contact
• 2 years ago
I used casino guru to complain that they hadn’t paid me out! But SUPRISINGLY after waiting about 2 months the did actually pay the 1000 into my account! But I had actually got up to about 25k and multiple withdrawal attempts wer rejected and just dodged about! They DEFO ARE DODGY AND ARE DEFO NOT WORTH PUTTING YOUR MONEY INTO! But I think using casino guru to complain helped a lot in them Actually paying me out EVENTUALLY! Thanks
Paid eventually
Absolute scam
• 2 years ago
I have seen all the negative reviews on here and had a large around waiting to be approved approx 4k and in no time it has arrived and I.D documents were uploaded no issues whatsoever live chat was also helpful betty especially
Responsive Live chat
Quick withdrawal
• 2 years ago
Worst casino app ever they don’t pay you your winnings I’ve contacted customer support many times and still nothing gets resolved so I would advise anyone and everyone to stay away from this shady company
The worst company
• 3 years ago
The most shocking scamming casino I have ever played on I won and withdrew £1500 would they let me withdraw it no they wouldn’t they asked for documents which I have sent numerous of times and they keep declining it they have put my account on hold so can’t contact them through live chat DO NOT play on this casino they will never pay you out I’m not happy with them at all I’ve been waiting 2 months now and they still won’t accept my documents and ID what a joke this company is
Nothing positive to say about this site
Everything is negative about this site ignore all contact with you
Do not pay any of your winnings
Use every excuse not to pay your winnings
• 3 years ago
Never got my money won £600 never got it
• 3 years ago
Yabba dabba don't bother with this one!
They let you play and loose and deposit how every you like then if you win and request withdrawal of winnings they ask you for every different type of Id, proof of address Photo of payment method.
Then they find a way to rip you off. With me, I used my PayPal Account (for extra protection pffft) which has been upgraded to a business account so they emailed me after I was congratulated by an agent in the websites chat for my win. The email said as I had funded my account with a PayPal that is not a standard PayPal, they do not support the payment method.
There for if I have unknowingly used an in correct method of payment one would assume my withdrawal would be cancelled and I would be refunded in full...
But no the email describes that my winnings have been conviscated due to me breaching terms of service. (by using my own PayPal iny name only and not owned by any business) but as they are super nice lol NOT.. They added how they have paid refunded me £100 back to the unsupported payment method (even though its unsupported) leaving me unable to open any case with PayPal about their behaviour and withholding my funds.
This casino stinks and its operating as a scam. Any little chance they may have to decline you what's yours and accuse you if using third party payment methods like having a premium PayPal account. They will.
Be prepared to be ripped off.
Thanks alot duelz
I bet you are all so so rich from all the people you scam.
Good one
🤮
If anyone else has experienced this get advice from a solicitor. I'm taken them to court.
UPDATE
After writing an email asking for a reconsideration and after me contacting casino guru with my case and them accepting my case,
I have now recieved an email confirming the held funds that were not paid will be.
Be safe everyone!
I highly recommend Casino Guru for advice and help if you get into a similar situation to mine.
The outcome after making a complaint and gaining support from casino Guru
The fact I didn't skip this casino in the first place
Should have done more research and read more reviews before sign up
Still recommend Stay away from this one
• 4 years ago
By far the worst online casino iv ever been on depositing money no problem getting money out impossible?
• 4 years ago
Please, for your own safety, do not play at suprplay casinos. They do not withdraw money, they have a different license on the website than it appears in the official documents. I warn players, this is not a casino but a company that does not operate legally.
no any no anyno anyno anyno anyno any
Please, for your own safety, do not play at suprplay casinos. They do not withdraw money, they have a different license on the website than it appears in the official documents. I warn players, this is not a casino but a company that does not operate legally.
• 4 years ago
DO NOT USE THIS SCAM SIGHT!!!! I BEG YOU! I was signed up and sent of verification which was accepted. Had a few minor wins which where payed. I then won £1100 and suddenly needed more verification, sent off everything they asked, days passed back and fourth from live chat. Finally recieved an email saying they had cancelled my withdrawal of £1100 because i signed up with a different last name!!!! What an absolute joke. Blocked me from live chat and won't respond to emails. STAY AWAY FROM THIS SCAM CASINO!!!!
All. Stay away
• 4 years ago
I won £225 on duels casino, only to be told I had won it on free spins, limiting my withdrawal to £100, this is untrue as I deposited £25 on the 26/8/21 my wins from free spins were negligible. Surely if I had won on free spins it would not have let me withdraw. I am furious to say the least
I enjoyed playing at Duelz until this incident but thus has really infuriated me.
See review
Discussion
Duelz Casino discussion
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