Duelz Casino - Player forcibly self-excluded with pending winnings.

So what happened i was playing and was at somewhere around 1000£ + and the site crashed and when i logined it says self exlusion and i checked the email they self exluded me on there own without my permission to be honest if i didnt got my money am going to do a scam police and court complaint as now they aint even replying me on my emails its so frustrating guys stay away from this scam casino

Hello kavishgupta70,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Duelz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in this casino? Was your account fully verified? Are you self-excluded under any license or in any other online casino? How much did you deposit into Duelz Casino in total and did the casino refund any amount of money to you?

Looking forward to your answer.

Regards,

Nick

Dear kavishgupta70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.