Drake Casino - Player’s struggling to withdraw their bonus winnings.

They gave me a hundred spins i was playimg the nww basketball hame they have and after done the sign pops up said it wont be credit to my account and that i now will hve to make a deposit and then the winning still womt be credited i tell. U nowRUNN RUNN DO NOT GO THERE THEY MISLEAD ME THEN TOLD ME TO DEPOSIT AND A WANT BE CREDIT MY WINNIMNGS ALSO SO SEE ALL THESES CASINOS ARE DOING THIS AND ITS ignorance IS REALLY robbery THATS WHY NONE OF THESE casinos SPEAK OF HOW THE WITHDRAWL IS because THEY TEMPTED YOU WITH OFFERS AND GOVERN THE PLAYING I TELL U RUNN GOOD CASINO IS FUNZ POINTS THEY ARE AWESOME OTHER THEN THAT IVE PLAYED ALL THE CASINOS AND ALL OF THEM GIVE NO RETURN WITH OUT MANY THINGS TO JIMP THREW IF THEY TAKE THE MONEY AS EASY AS THEY DO THEN PAYOUT EASY AS YOU TOOK THE MONEY THESE ARE PPL IN WAIT ONCE U DEPOSIT THEY DO NOT RETURN DO NOT BELIEVE NON I WARNES YOU NOW

Dear doez77772,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been confiscated?

Lastly, could you please specify which exact bonus you have redeemed and played? I would like to check the terms and conditions. Do I understand correctly that your winnings have been accumulated from Free Spins solely?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

It was for the new basketball game they have its a purple icon with a basketball players face on it and no one said nothing a sign poped up

Do I understand correctly that you have been accused of playing a restricted game while completing the bonus wagering?

No how could i they have control over their casino i cant do anything of that

And its a bouns code

And if its a restricted game then how was i playing it their was no restricted nothing

You know i dont want the money i want there integrity of the online casulino to be known i say if you take the deposit as qick as pushing the enter button then payouts should be as equal but i dont want the cash

If I understood correctly and you have been accused of playing a restricted game while completing bonus wagering we think that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering.

Could you please advise which exact bonus you have redeemed and played?

No i got the code for a 100 spinns from nodeposit king .come and the gams was not restricted the code was for that game and no other again rescrected cant be applied to the player we have no way of knowing and further more they are aware of what happen then why did it let me complete 100 spinns i mean come on i tell everyone this im not wanting the. Money only them being expos d and another thing the gaming commission already is aware

Look i made a complaint you have brung in the word restricted i never said or nor was i playing any restricted game cmon if a game is restricted how can it be played i see where this is going question the casino not me anything from a casino can not be blamed on a player they are the ones who are guilty of false advertising and if their software accepts the code then is it restricted or is it they are robbing ppl left n right quit question the victume and question the suspects k

I do apologize if I misunderstood the issue. The entire time I'm trying to be on your side I just didn't understand entirely.

Let's try again. You have received Free Spins for a new Basketball slot machine but the winnings were not credited to your account, is that right?

So let me make sure i understand is now with out me telling u you are 100 percent right but the other two times with the word restricted u didt understand

Look have you even contacted the drake casino ? And no idisrespect to u at all and i do appreciate your help

I took a screen shot of account history

Thank you for the clarification. No, we haven't contacted the casino yet. I have checked the general bonus terms and conditions, and this is what I found https://www.drakecasino.eu/promotionrules:

"FREE SPIN BONUSES

Wagering requirements for winnings derived from casino-issued free spins bonuses are 60 times the bonus, unless otherwise stated. A maximum of 2 no-deposit free spins can be received between deposits.

All free spins bonuses are by invitation from DrakeCasino.eu and its authorized agents only. Any free money given without requiring a deposit, e.g. a free spin bonus, no-deposit bonus, free bonus, loyalty bonus, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of $100, plus fees where applicable. This rule is also valid when a customer's balance is positive at the time of redeeming the free spin bonus. After redeeming the free spin winnings, the rule will only be annulled after the customer's balance has reached $0 again."

Could you please advise if you have redeemed any Free Spins bonuses from this casino in the past?

Look idc about the money or the rules they immediately you know what thats ok gaming commission is aware and two i think u are with these ripoff casino so thank u for watever you call what u did and they will be in touch c ya

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.