Crazy Luck Casino - Player's withdrawal has been delayed.

I made a request on 12/28/23 in the amount of 500.00.

I met all the requirements. Sent in all documents for verification. Everytime I get through it’s always after business hours. And the agent can only tell me I will be receiving my payout. They give me every excuse under the sun why I haven’t received it yet.

Dear dgc150,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Do I understand correctly that you accumulated your winnings with an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear dgc150,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.