Zoome Casino - Player’s account has been closed.

I created an account at zoome casino on April 14th, 2026 I used the first deposit welcome bonus I’ve never had an account with them before. I deposited $500 and won over $15,000 CAD I submitted all my documents and my account was verified I withdrew 2 times from my winnings as the daily limit is $1,125CAD everything was fine I tried to log in and withdraw some more but it said my account was disabled. I talked to someone over chat and they said my account was disabled due to violating terms and conditions 9.4 which I read and doesn’t make any sense this is my first time opening an account at this casino I have opened account at other casinos I believe are from the same provider Dama N.V but it didn’t say anywhere that is not allowed.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. I checked the General T&Cs, and I found this:

9.4. The Casino will void any bonus, free spins, or winnings if we determine that you have abused a promotion. "Abusing a promotion" includes, but is not limited to:

a) Placing maximum allowable bets on high-variance games solely to inflate wagering requirements;

b) Reducing stakes after a large win and switching to low-variance games to meet wagering terms;

c) Depositing only to claim bonuses without making any real-money deposits;

d) Maintaining a deposits-to-bonus ratio exceeding 50%;

e) Delaying play until wagering requirements expire or manipulating game rounds (e.g., leaving high bets on the table and returning after requirements are met);

f) Using multiple accounts (including shared IP or device) to claim duplicate welcome offers or free spins;

g) Exploiting any software bug or glitch to extract monetary value.

May I ask a few questions to better understand the situation?

• Do I understand correctly that you are not aware of breaching any of the listed points?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• When was your account closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina