Woom.bet Casino - Player's funds are confiscated due to casino closure.

I would like to immediately inform you that on September 1, 2025, the Woombet casino ceased to exist without warning the players. It stole the money that was on the balance. And it does not get in touch. Another fraudulent company Bitcoincasino.vip appeared instead.

These are the same scammers. Please spread the information so that players do not suffer.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

When was the last time you communicated with the casino?

Have you received any email informing you that the casino is closing soon?

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

The last time I communicated with the casino via email was on 09/01/2025

I received an email about the closure only on 09/01/2025 (retroactively) after I said that I had not received any email before. They sent it to me only today.

I made one successful conclusion

Verification is fully completed

At the moment the company is responding vaguely, pretending not to understand anything.

Please forward me the communication between you and the casino regarding the problem you're experiencing at [email protected].

Are you able to access the casino website, or are you still being redirected?

Dear Osaul,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I know that casinos and bookmakers give you money so that you don't publish complaints. You are a corrupt company. Instead of sorting things out, you do everything you can to cover up the casinos that pay you bribes. Fuck you.

Hello Osaul,

I’m truly sorry to hear how upset you feel, and I would like to assure you that Casino.Guru is an independent company. We do not accept payments from casinos to influence complaint outcomes. Our goal is always to handle each case fairly and transparently, based only on the evidence available.

If you still wish to proceed, we will need you to share the communication between you and the casino regarding the closure and your balance. Without this, we are unable to properly review your case.

Please let me know if you are willing to continue cooperating so that we can try to help you further.

Also, I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

Dear Osaul,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.