The player from Germany is unable to withdraw €400 due to a confirmation email issue, despite multiple requests and checking his spam folder. He has contacted both the chatbot and support team but has not received a response.
Vulkan Vegas Casino - Player's withdrawal is delayed due to email confirmation issue.
Opened
Current status
Waiting for Casino Guru to reply
6d 17h 31m 1s
Vulkan Vegas Casino
Safety Index:Very highCase summary
Discussion
Public
Public
2 days ago
Translation
Hello everyone, I have €400 in my account balance that I'd like to withdraw. Unfortunately, whenever I try to withdraw, I keep getting a message saying I need to confirm my email address first. When I request the confirmation link, I don't receive an email in my inbox. I've tried multiple times over several days and have also checked my spam folder and everywhere else. I've seen older posts in this forum from people with the same problem. Apparently, there are issues with German email addresses? I've contacted the chatbot and, after being prompted, also the support team, but haven't received a response yet. I would appreciate any help. Thank you very much.
Automatic translation:
Public
Public
15 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
15 hours ago
Dear Jeftus,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
- Have you received any response from the casino customer support in the meantime?
- Have you made sure to type your email address correctly?
- Have you submitted any identity documents to the casino for the verification of your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
