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Hello everyone, I have €400 in my account balance that I'd like to withdraw. Unfortunately, whenever I try to withdraw, I keep getting a message saying I need to confirm my email address first. When I request the confirmation link, I don't receive an email in my inbox. I've tried multiple times over several days and have also checked my spam folder and everywhere else. I've seen older posts in this forum from people with the same problem. Apparently, there are issues with German email addresses? I've contacted the chatbot and, after being prompted, also the support team, but haven't received a response yet. I would appreciate any help. Thank you very much.

Hallo zusammen, ich habe 400 € Guthaben in meinem Konto, welches ich auszahlen möchte. Leider kommt sobald ich auf Auszahlung gehe immer der Hinweis. Ich müsste zuerst meine E-Mail-Adresse bestätigen. Wenn ich den Bestätigungslink anfordere, erhalte ich leider keine E-Mail in meinem Postfach. Ich habe es mehrfach über mehrere Tage versucht und auch immer den Spam Ordner und alles weitere gecheckt. Ich habe ältere Beiträge hier in dem Forum gesehen, die das gleiche Problem hatten. Offenbar gibt es Probleme mit deutschen E-Mail-Adressen? Ich habe dem Chatbot geschrieben und nach Aufforderung auch dem Support leider bisher keine Reaktionen. Ich bitte um Hilfe vielen Dank

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Dear Jeftus,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

• Have you received any response from the casino customer support in the meantime?
• Have you made sure to type your email address correctly?
• Have you submitted any identity documents to the casino for the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika