TikiTaka Casino - Player's withdrawal is delayed and inquiries go unanswered.

I made a withdrawal from Tiki Taka on 21st october. I had an email to say it was completed on 22nd and I should receive it within 3-5 days. I waited a week and the emails back and fourth were flowing well to start with. They asked for bank statements which I have supplied, they sent me an ARN number to check with my bank who said they couldn't trace anything. I am now being totally ignored. I have sent around 6 emails with no replies! I'm getting quite fed up with them and don't know what else I can do.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you double-checked whether you entered your bank information correctly?
• Could you please forward me the bank statements starting from 21 October up to today?
• Am I correct in understanding that your withdrawal request of 300 GBP is shown in your casino account as successfully processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your reply,

I have never made a successful withdrawal.

Bank details are correct and confirmed.

I will email bank statements from October and November also the ID number attached to the withdrawal and email of confirmation.

Yes it's marked as completed on the payment history.

Thank you