TikiTaka Casino - Pelaajan kotiutus viivästyy ja tiedusteluihin ei vastata.

I made a withdrawal from Tiki Taka on 21st october. I had an email to say it was completed on 22nd and I should receive it within 3-5 days. I waited a week and the emails back and fourth were flowing well to start with. They asked for bank statements which I have supplied, they sent me an ARN number to check with my bank who said they couldn't trace anything. I am now being totally ignored. I have sent around 6 emails with no replies! I'm getting quite fed up with them and don't know what else I can do.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you double-checked whether you entered your bank information correctly?
• Could you please forward me the bank statements starting from 21 October up to today?
• Am I correct in understanding that your withdrawal request of 300 GBP is shown in your casino account as successfully processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your reply,

I have never made a successful withdrawal.

Bank details are correct and confirmed.

I will email bank statements from October and November also the ID number attached to the withdrawal and email of confirmation.

Yes it's marked as completed on the payment history.

Thank you

Before we proceed with your complaint, please forward me all the communication between you and the casino customer support regarding the delay in processing your payment and the issues with tracking your withdrawal at veronika.f@casino.guru, or post screenshots here. Thank you for your patience and cooperation.

Dear Beanie3123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have sent an email to you regarding this

Dear Beanie3123

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Beanie3123,

I'm Michal, and I have taken over your complaint. I have reviewed your case; I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite TikiTaka Casino to join the conversation.

Dear TikiTaka Casino,

I would be grateful if you could clarify the bank account details to which the player's withdrawal was processed on your end, as well as confirm that this transaction was successful from your side. The player has indicated that the ARN number you supplied could not be traced by their bank. They have also provided their bank statements for October and November, and I have not found any incoming transaction for £300 that corresponds to the disputed winnings.

If there are specific details related to this case that cannot be disclosed publicly, I kindly request that you send them to me at michal.k@casino.guru.

Good afternoon, I have just this second come off the phone to the bank Who were unable to find any information with the number provided. They have told me to call back tomorrow when the payment team will be in and can do a more in depth search. I have contacted them before with the ARN number with no luck so I'm not holding out much hope.

Thank you

Dear Beanie3123,

Please contact your bank in writing and ask them to check the RRN (Retrieval Reference Number) and ARN (Acquirer Reference Number). We require written confirmation from the bank (ideally, their response from an official email) stating whether they are able to locate the transaction or not.

Dear Beanie3123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have called the bank again as there is no email to send details too. They are still saying the ARN and RRN are not recognised. What else can I do?

Dear Beanie3123,

As mentioned previously, we require written confirmation from your bank—preferably a response sent from an official bank email address or provided via their official live chat—stating they are not able to locate the transaction. Your bank should be able to supply this evidence. You may inform them that this confirmation is needed so the casino can proceed with tracing the transaction.

Dear Beanie3123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have been onto chat again asking for an email address, currently waiting for a reply. They have initially said that Tiki Taka need to contact their bank and raise a forward trace to track the funds. Is this something that can be sorted?? thank you

Dear Michal,

We have sent an email to you attached with a screenshot of the card number we had processed the amount to on 23rd October 2025.

Dear Beanie3123,

We have sent an email to you as well requesting you to provide us with your bank statement which is connected to card ending with : ******3403, from 23rd October 2025, until 30th November 2025. 

We respectfully recommend that you attach the documents in PDF format, showing all incoming and outgoing transactions. 

Also, please ensure that the document has not been edited or modified or any details / transactions hidden.

Please attach the PDF of bank statement as it is, just as per the above requirement to the same email we sent you recently.

We are looking forward to your update.

Kind regards,

TikiTaka Casino team.

Thank you, I have sent the bank statements and evidence of the chat I have had with the bank. Hopefully this will be sorted soon.

Dear Beanie3123,

Thank you for your prompt response and sharing the requested bank statement.

We have forwarded the bank statements to our relevant team for further review.

We will make every effort to assist you and provide you with an update at the earliest opportunity.

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much. 

Kind regards,

TikiTaka Casino team.

Thank you all for your responses.

Dear TikiTaka team,

Thank you for your email; I have replied. I have hope that with the most recent bank statement and the details provided by the player, the transaction can be clarified and the issue resolved.

Dear Beanie3123,

We are glad to inform you that your missing withdrawal request for the amount of 300 GBP has been returned back to your TikiTaka Casino account on January 23, 2026, and it is available in your balance.

We trust that this information will assist in clarifying the matter for you.  

Once again, we would like to sincerely appreciate your patience during this time. Thank you for your understanding. 

Our team extends its best wishes for your future endeavors. 

Warm regards,

TikiTaka Casino team.

I would like it withdrawn please! Why has it been returned?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I used the money - lost complete trust in this casino and knew I wouldn't be able to withdraw it! Thank you very much for all your help.

Dear Beanie3123,

Thank you for your reply. I value your feedback, even though it seems to indicate some concerns. To clarify your stance, did you decide to utilize the funds for extra gameplay and unfortunately, lost them rather than requesting a withdrawal?

Yes I just played it as no point trying to withdraw again with this company.

Dear Beanie3123,

From an independent and neutral perspective, I completely understand how frustrating this situation may have felt. Delays or complications around withdrawals and account balances can understandably affect the overall experience, and it’s natural to hope for a quicker and smoother resolution. At the same time, the casino team is required to follow established procedures to fully review and clarify what occurred before any previously disbursed funds can be recalled or re-credited to a player’s account. As this process involves coordination between several parties, it can understandably take some time to complete.

While I can somewhat understand your choice to utilize the funds for gameplay instead of potentially encountering further difficulties with the withdrawal process, however, once the funds have been spent and lost through regular gameplay, unfortunately, there is nothing more that can be done anymore.

That said, the funds have been re-credited to your account, and the main reason for this complaint seems to have been resolved. Please let me know if you need any assistance with anything else, or if I can consider this matter settled.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Beanie3123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru