Sportbet.one Casino - Player's withdrawal faces technical issues.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify the dispute value? The one you set while submitting this complaint doesn't match the one you state in your message.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

They are now saying my gaming history is under investigation and closing the chat. I have done nothing wrong. I have lost lots there in the past before and had a few wins but I had a good day on the live casino and now I have won a large amount they have stopped my withdrawals

Thank you for your reply, Vix844. Could you please share a screenshot of the error message you encounter when attempting to request a withdrawal in this thread?

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

They have now paid out in full. Thank you

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vix844,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Kristina