SambaSlots Casino - Player’s withdrawal is delayed due to account verification.

Hello!

Played at sambaslots and recently won 2200 Euro.

My girlfriend also has an account with it and has played before and was blocked, and apparently that account belongs to me too even though it's hers.

We are going through a verification process where they apparently can receive our PDF from the bank with everything they need, i.e.

bank statement from specific account, her name, and selfies etc.

We need help with this!

with kind regards

Isaac

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino blocked your account as well?
• Could you please specify whether you and your girlfriend both played at this casino from the same household or using the same device (for example, a mobile phone or a shared computer)?
• Have you and your girlfriend both used the same payment method to deposit money into this casino?
• Have either of you activated any bonuses on your accounts?
• What types of games did you both play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika