Revolution Casino - Player's withdrawal has been delayed.

I have a situation with this casino revolution casino, I have been unable to withdraw my funds for 30 days, I have already submitted my personal information, I have already submitted my bank account, especially bank statements of entries and exits with the leaves and logo of the BCP bank of Peru... and each time they reject me and ask me for all kinds of things, I have no solution.

....could someone help me.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Were you able to submit all required documents promptly and in the correct format requested?
3. Has the casino requested any additional documents recently, and if so, which ones?
4. Are there any documents in your account that are currently pending verification?
5. Have any of your documents been approved so far?

I truly hope we will be able to help you resolve this matter as quickly as possible so that you can enjoy a smooth and fair gaming experience. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello, good evening. Just yesterday I uploaded my incoming and outgoing bank account transactions. I sent the original PDF statement, as indicated, from the same bank, BCP del Perú, for the month of July. However, they rejected it, thinking it wasn't original and that it had been modified. I soon received another rejection and a message from Revolution Casino via email. How would I show it? If you could help me, please...

I'm in the final step, which is transaction verification, and I'm sending the original bank receipts. With the utmost care and clarity, I'd like to show you where I can send them... Thank you very much for your kind attention and your help.

Please forward me the bank statements you sent to the casino for verification at [email protected]. Kindly include all the communication between you and the casino customer support regarding the verification of your account that could be relevant to the investigation of your case as well. Thank you for your cooperation.

Dear Chito,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.