Revolution Casino - Pelaajan kotiutus on viivästynyt.

I have a situation with this casino revolution casino, I have been unable to withdraw my funds for 30 days, I have already submitted my personal information, I have already submitted my bank account, especially bank statements of entries and exits with the leaves and logo of the BCP bank of Peru... and each time they reject me and ask me for all kinds of things, I have no solution.

....could someone help me.

Tengo una situación con este casino revolution casino, llevo a 30 días sin poder retirar mis fondos, ya hize presente mis datos personales, ya hize presente mi cuenta bancaria especialmente extractos bancarios de entrada y salida con la ojas y logo del banco BCP del Perú....y cada vez me rechazan y me piden cada cosa no tengo una solución

....alguien me podría ayudar.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Were you able to submit all required documents promptly and in the correct format requested?
3. Has the casino requested any additional documents recently, and if so, which ones?
4. Are there any documents in your account that are currently pending verification?
5. Have any of your documents been approved so far?

I truly hope we will be able to help you resolve this matter as quickly as possible so that you can enjoy a smooth and fair gaming experience. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello, good evening. Just yesterday I uploaded my incoming and outgoing bank account transactions. I sent the original PDF statement, as indicated, from the same bank, BCP del Perú, for the month of July. However, they rejected it, thinking it wasn't original and that it had been modified. I soon received another rejection and a message from Revolution Casino via email. How would I show it? If you could help me, please...

I'm in the final step, which is transaction verification, and I'm sending the original bank receipts. With the utmost care and clarity, I'd like to show you where I can send them... Thank you very much for your kind attention and your help.

Hola buenas noches, ayer mismo subí mis transacciones de entrada y salida de mi cuenta bancaria, envié el extracto original en PDF como ellos indican del mismo banco BCP del Perú, mes de julio pero ellos me rechazan piensan que no son originales que son modificado a poco recibí nuevamente el rechazo y el mensaje de revolution casino vía email....como haría para mostrarle. Si me ayuda porfavor...

Estoy en el último paso que es verificación de transacción y eso lo estoy enviando las ojas original del mismo banco. Con el mayor cuidado y claridad me gustaría poder mostrar las ojas donde podría enviarlo... muchas gracias por su amable atención y poder me ayudar.

Please forward me the bank statements you sent to the casino for verification at veronika.f@casino.guru. Kindly include all the communication between you and the casino customer support regarding the verification of your account that could be relevant to the investigation of your case as well. Thank you for your cooperation.

Dear Chito,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.