Revolution Casino - Player claims that payment has been delayed.

I got a 300% casino bonus which I wagered and that's how it was. On Sunday morning at 06.15 my real balance was 1,245,000 HUF. Then the customer service said that I could withdraw 160,000 and I could request 3 withdrawals at once. Ok, okay, I asked for it, the policy says that it takes 3-5 working days to process it, then they just write to me saying that there was a delay but I never get any money, I always get a reply saying that there was a delay. Nothing else, other casinos would have already transferred the full amount, not that I have to wait weeks for the 480,000, so I'm asking for help.

Dear isti1213,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Then why does my profile say I don't require verification? Good game, let's go.

Dear isti1213,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Have a nice day!

It still says that the process is under review and I still write in an email that there was some delay, but from 06.15 to 06.29 I would no longer call this a delay and we are counting on that amount of money and this was definitely not what was planned. So far, no matter which casino I have played at and won, I have never had to wait so long for the payout, it is terrible......

Hello, have a nice day!

Nosh, Revolution Casino still hasn't transferred my winnings, so I'd like to point out that this winnings were a temporary fix. My phone service has been restricted. Obviously, if the winnings come in time, then of course they won't be there.

But I would also be really interested in where the remaining 795,436 HUF went because I only have 480,000 HUF to spend and the rest of my balance is 1 HUF... Because I didn't log in to the casino site over the weekend because I don't have internet at home...... So I'm sure I didn't log in 😡😡

I'm so sorry I uploaded it to this casino site that I can't tell you.

Thank you for the updates.

Could you please confirm whether you have received any of your withdrawals from this casino so far?

You mentioned that you played with a 300% bonus. Could you kindly send me a screenshot of the bonus details, or a link to it? Please note that such bonuses often include a cap on the maximum winnings allowed. If your winnings exceeded this limit, it’s possible that your balance was adjusted accordingly, and any excess amount was voided.

Also, have you contacted the casino’s customer support after noticing that your balance was reduced to 1 HUF? If so, what explanation did they provide?

Thank you for your cooperation.

Hi

Here's the bonus offer, no, I didn't write to them because they actually write the same template text back for almost everything, but I think it's fair to say that I played it, I just don't know how, when the internet restrictions were lifted this week!

Please forward me the original email with the bonus offer at veronika.f@casino.guru.

Also, kindly send me a screenshot of your transaction history showing the requested and processed withdrawals. Thank you for your cooperation.

Dear isti1213,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your email. However, I will need original messages from the casino, not only screenshots. I need to check if the bonuses have a cap on maximum possible winnings.

Also, please send me a screenshot of your bonus history from your casino profile. My email address: veronika.f@casino.guru

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.