The player from the United Kingdom complains about MyStake Casino's handling of his gambling activity, where he lost over €390,000 while being a registered problem gambler in GamStop. He highlights issues with the casino allowing unlimited deposits while strictly limiting withdrawals, and their failure to provide requested chat logs and account records. He seeks an assessment from Casino Guru regarding MyStake's fairness and compliance with responsible gambling standards.
MyStake Casino - Player submits complaint against MyStake Casino.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 23m 28s
MyStake Casino
Safety Index:Very highCase summary
Discussion
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Public
2 hours ago
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2 hours ago
Dear Takeback1000,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do I understand correctly that you have never requested a self exclusion from MyStake Casino stating the gambling problem as the reason, please?
- Am I assuming correctly that you do not posses any conversations with casino where your struggle with the gambling is clearly mentioned?
- Could you please advise whether your account has been blocked or if it is still accessible to you?
- Could you please advise when was the last time the casino allowed you to deposit?
Based on the situation you described, multiple red flags have been identified. I would like to discuss the details further once you have responded to my questions, as your answers could significantly influence our perspective.
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
