MoonWin.com Casino - Player's account closure request is ignored.

On the 12th of January i asked the casino to add a monthly $1 deposit limit on my account and also for a 14 day cooling off period. This was while i wait for my withdrawal - No response from casino.

On the 24th Jan i asked them to close my account indefinately to where they were enticing me with free bonus. On the 25th Jan i asked them to close my account and went into more detail, stating my reason was due to gambling harm. - No response from moonwin.

Since the casino has not responded to me, I am asking for casinio guru to help retrieve all deposits made since requesting for casino account limits.

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Dear Lmw2900,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

In order to assist you better and understand your situation clearly, could you please provide us with the following details:

• What method did you use to communicate your deposit limit and cooling-off period request to the casino?
• Do you have any screenshots or copies of your communication with the casino regarding these requests?
• Have you received any confirmation or acknowledgment from the casino regarding your account closure requests?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra