JustCasino.io - Player’s withdrawal is delayed and not received.

My withdrawal was not processed for over 10 days.

I finally managed to get contact from the casino. They sent me a transaction hashtag for the LTC withdrawal which they processed. However the hashtag they sent did not relate to my withdrawal and the money has still never been received into my LTC wallet.

I'm fully verified etc.

I see there is a rep on here that was active 2 months ago, would be good to get some actual help.

This is the transaction hashtag they sent - https://blockchair.com/litecoin/transaction/198d196e70ec7b45fdf6cd493b88c6bfa91ce7e1a3684c9e066780cd8c69372c

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issues you are facing with your withdrawal.

In order to fully understand your situation and move forward, could you please provide some additional details:

• When exactly did you request this withdrawal, and for what amount in LTC?
• Could you share a screenshot of your withdrawal request from your casino account, showing the amount and the wallet address you used?
• Have you compared the wallet address in the transaction hash provided by the casino with the wallet address you control? If yes, do they match?
• Have you already contacted the casino again to point out that the transaction hash does not correspond to your withdrawal? If so, how did they respond?
• Have you received any previous withdrawals from this casino successfully, or is this your first attempt?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear richyabby,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.