Jackpoty Casino - Player's account has been closed unexpectedly.

i deposited 500 dollars on may 6th via interac etransfer

i opted for a 50% bonus that was given to me.

i played a slot called merge up 2

i finished the required wagering and respected that bet size as well

i ended up winning 3252$.

i then submitted all the required stuff for verification : picture of passport, selfie with passport, my utility bill as proof of address, and also my proof of deposit such as my bank statement and screenshots of my bank with the deposit info on it.

i then proceeded to request my first withdrawal of 1125$ (limit for withdrawal)

today i tried to log in and it says account is disabled. i didn't get any message or any email or warning as to why or what happened.

i contacted live support for answers and all they repeat to me is :

"After a comprehensive review of your account, we regret to inform you that your account has been permanently closed in accordance with our internal policies. This decision is based on administrative considerations to ensure compliance with our operational standards and policies."

i asked them for more info or if i can get my full win paid at least and all they respond is with: "I am unable to provide that information."

i would like to get my full win paid out and account restored since i didnt do anything whatsoever to break their policy.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you lost access to your account directly after submitting the documents for the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila