The player from Indonesia’s account is blocked following a withdrawal, with the casino citing violations of rules related to potential fraud and collusion. He asserts he has not committed any illegal actions, did not use any bonuses, and only operated one account. He seeks the return of his funds.
GAMBLR Casino - Player's account is closed without explanation.
Opened
Current status
Waiting for player to reply
6d 22h 24m 38s
GAMBLR Casino
Safety Index:HighCase summary
Discussion
Public
Public
16 hours ago
After I made a withdrawal a few days later, my account was blocked. I contacted the support service for comments and this is what he replied to me (attached a screenshot): We would like to inform you that your account has been blocked by the decision of the management. Violation of Rules 4.1.7 and actions based on Rules 6.4
These are the rules:
4.1.7
- In any way that, in our reasonable opinion, may be considered an attempt to: (i) defraud the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain unfair advantage.;
6.4
- We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
I did not commit any illegal actions, but just played on their website. I didn't use any bonuses and had only one account.
They stole my money, and they don't even want to give me the deposit.
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Dear SupriYanto,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
