Galaxy Spins Casino - Player faces delayed withdrawals and account checks.

I first withdrew money in August 2025 but it was cancelled by the casino and the money was returned to my account with no explanation in September. I then withdrew again in September and it is now December and all I keep getting told is it is busy and they have to do checks on my account, I have provided them proof of ID, proof of my deposit method and I just keep getting told the same generic thing that it is busy. There website claims withdrawals take 7-21 days but that is a lie. Do not trust this casino as they will gladly take your money but do not pay if you win.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your payout request, with the status visible as evidence? Share the screenshot here or send it to my email at [email protected]

Thank you very much in advance for your reply.

Best regards,

Tomas