Funbet Casino - Player's winnings are missing from the account.

Subject: Winning Not Credited – Baccarat Game – $8,800 Payout Missing

Complaint:

Also this is the second time this has happened. And the last time the gave my money but said I had to wager the entire amount in order to withdrawal. Please help me as it took one month last time to get this resolved.

I am submitting this complaint regarding a serious issue with Funbet Casino where my legitimate winnings were not properly credited to my account.

On March 23, 2026 at approximately 1:25 AM, I placed a bet of $4,400 on Player in a baccarat game (Round ID: BUhv0HUmCuaqq4LL).

The result of the hand was:

Player: 7 (4♣, 3♣)

Banker: 4 (8♦, 6♥, Q♣)

This is a clear and valid Player win, and the system itself shows:

Bet: $4,400

Win: $8,800

However, despite this confirmed winning result, my account balance only shows $889.03, meaning the winnings were not properly credited.

I have attached evidence including:

Game result showing Player win

Bet amount and win amount clearly displayed

Round ID and timestamp

This is not a dispute about the outcome — the system itself confirms I won. The issue is that the payout was not reflected in my balance, which indicates either a technical error or a failure on the casino’s side.

Additionally:

I have attempted to contact support multiple times

I have only received generic responses or no meaningful resolution

The issue remains unresolved and the funds are still missing

Expected Resolution:

I am requesting that Funbet Casino:

Immediately credit the full winning amount of $8,800, or

Provide a clear and transparent explanation supported by game logs and transaction history. I also had $89 remaining in my account before I won the bet

This situation is unacceptable, as it involves a confirmed winning bet that has not been paid out.

I am requesting Casino Guru’s assistance in investigating this matter and ensuring a fair resolution.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Manvirbasran,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your winnings not being credited, especially since you mention a similar situation has already occurred in the past.

I can see that you previously experienced a comparable issue with this casino (https://casino.guru/complaints/funbet-casino-player-s-winnings-have-not-been-credited), which makes this case even more important to review carefully.

To better understand your situation and assess the case properly, I would like to ask you a few additional questions:

• Have you checked your transaction history to see if the winnings were credited and then possibly reversed? If yes, please share a screenshot of this section.
• Could you please provide your full game history for the relevant session, including the round in question (Round ID: BUhv0HUmCuaqq4LL)?
• Do you have any communication from the casino specifically addressing this round or explaining why the winnings were not credited?
• Could you confirm whether your balance changed at any point after the round (even temporarily), or if the winnings never appeared at all?

If you have any supporting evidence such as screenshots, game logs, or communication with the casino, please attach them here or forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello,

Thank you for reviewing my case. Please find all requested details below:

🎯 Round Details

Game: Baccarat No Commission

Round ID: BUhv0HUmCuaqq4LL

Bet ID: 359503863357 (bet) / 359503906689 (result)

Date & Time: March 23, 2026 at approximately 1:25 AM

💰 Bet & Win

Balance before bet: ~$4,400 (entire balance used)

Bet amount: $4,400 on Player

Result: Player win (7 vs 4)

Expected win: $8,800

❌ Issue (IMPORTANT)

After the winning hand, my balance showed $889.03

The winnings were not credited correctly

Transaction history shows a win of only +$798.73, which is incorrect and does not match the actual bet and result

📊 Additional Clarifications

The winnings were never properly credited at any point

There was no reversal — the correct amount simply never appeared

I have not received any explanation from the casino explaining this discrepancy

I have attached:

Full game history

Hand result showing $4,400 bet and $8,800 win

Transaction showing incorrect credited amount

This was the hand before the $4400 bet

Dear Manvirbasran,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Ok thank you

Hello Manvirbasran,

It's Michal again. While I acknowledge the even the best games in the most reputable casinos can sometimes experience issues/bug it's quite strange that you encountered the same situation in such a relatively short time period. I will of course reach out to the casino team for clarification.

Dear Funbet Casino,

Can you please clarify why has the player encountered the same issue again and why was this not address by you more promptly?

If there are any particular details regarding this case that cannot be disclosed publicly, please do not hesitate to share them with me directly at michal.k@casino.guru. I would be happy to review any additional context you can provide.

Looking forward to your timely response.

Yes they continue to do this. I don’t understand how this keeps happening it is corrupt. Last time when they gave my $7000 back they also tried saying I needed to wager the whole amount once in order to withdrawal. I’m not doing that this time. I want my money, these people are frauds

They always say sorry but this has happened twice in a month and it’s a lot of money. Last time I received the money they tried making me wagering the entire amount or I couldn’t withdrawal it. I’m tired of this casino doing this please get my money back and fix this

??

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Come on we’re extending it? Are you serious this is the second time this has happened why do we keep giving them this much time

Dear Manvirbasran,

Thank you for your patience. After reviewing your account, we can confirm that this matter is currently under investigation by the relevant department.

As previously mentioned, we are still awaiting a final resolution. While there are no new updates at this moment, please rest assured that we will notify you as soon as we have more information.

Kind regards,

FunBet

What are you reviewing? It clearly shows I won the hand. This is ridiculous, this has happened twice within the last month? Is your team trying to find a resolution to not pay me? I’ve sent you multiple screenshots that show I won the hand. Like I don’t understand what you need to investigate? Maybe hire a team to fix your website

Dear Manvirbasran,

I genuinely understand your frustration regarding this matter. It is certainly reasonable to expect the casino to resolve the issue promptly. While I cannot speak on behalf of the casino, I can share that, based on my experience, once a problem is identified with a game, it must be addressed with the game provider. The provider needs to conduct a thorough investigation to determine what caused the issue, whether the game results were displayed correctly and to implement the necessary fixes to ensure the game functions as intended. Unfortunately, this process often requires some time and is typically outside of the casino team's direct control.

Moreover, I acknowledge that you have encountered basically the same issue in the same game within a relatively short timeframe, which is indeed unusual. Given that both instances involve significant amounts, I understand the seriousness of the situation and appreciate your patience. Nevertheless, I sincerely hope that we will see some positive developments soon.

Dear FunBet Team,

We await your timely response, including any relevant updates or documentation, to ensure a comprehensive review of this matter.

Dear Manvirbasran,

Thank you for your patience. After reviewing your account, we can confirm that this matter is currently under checked with the provider.

We will inform you as soon as possible.

Kind regards,

FunBet

When the funds are returned to my account, I expect full and immediate access to withdraw them, no additional wagering requirements attached. Your team attempted to apply a 1x wagering condition last time, which is completely unacceptable.

I will not be using this platform moving forward until my money is fully restored. Ensure that once the funds are credited, they are withdrawable right away without any restrictions

Dear all,

Please be informed that we have already requested the necessary information from the provider.

Unfortunately, we are unable to expedite this process at the moment, as we must wait for the provider to update us accordingly.

We appreciate your patience and will notify you as soon as we have more information.

Kind regards,

Funbet

It’s been 3.5 weeks you guys have done absolutely nothing. This is longer than last time, this is horrendous service. Casino guru you should still leave a negative review. These people have mismanaged thousandths of my dollars and I hope this doesn’t happen to anyone else ever.

Dear Manvirbasran,

I truly appreciate how frustrating this waiting period must feel.

However, as previously mentioned, the provider is required to conduct a detailed and careful investigation to fully understand what occurred, confirm whether the game results were displayed correctly, and apply any necessary fixes to ensure everything functions as it should going forward. While this level of review is important to reach a fair and accurate outcome, it unfortunately takes some time. In rare instances, it has taken several months, although I sincerely hope this will not be the case here.

At this stage, aside from the casino team continuing with regular follow-ups with the game provider, there are very limited additional actions that can be taken.

Thank you again for your understanding and continued patience.

I sincerely hope we will have a positive update for you soon.

Dear FunBet Team,

Kindly ensure that regular follow-ups are maintained with the game provider so that this case continues to receive close attention.

We will be awaiting a timely update and remain hopeful for a positive outcome.