Funbet Casino - Player's winnings have not been credited.

On February 21, 2026, I placed a $3,500 CAD bet on Baccarat (Player).

The round resulted in a confirmed WIN, and the official hand history inside my FunBet account shows a payout of approximately $7,000 CAD.

However, my account balance was not credited correctly. My balance currently shows approximately $709 CAD instead of reflecting the winning payout.

The winning round remains visible in my betting history and has not been voided or altered. The system still shows the bet as a win.

I contacted FunBet support immediately after noticing the issue. Since then:

Multiple live chat agents confirmed the issue is under investigation

My VIP manager confirmed the "missing win" was escalated to the relevant department

The case has been forwarded to the complaints/finance department

I have not played any further games since the incident

Several business days have passed without correction or timeline provided

Despite repeated follow-ups, I continue receiving only statements that the matter is "being investigated," with no resolution or estimated completion time.

I am requesting assistance in resolving this unpaid winning round and correcting my account balance.

I have attached supporting evidence including:

Hand history showing the winning baccarat round

Account balance showing incorrect funds

Communication confirming escalation by FunBet staff

its been 6 days and 5 business days tomorrow. I haven’t heard a word just the same answer over and over again. "The relevant team is looking at it" I’ve had no issues with them before they have always given my money. I’ve played here lots but this is very weird. I won the hand and somehow it doesn’t reflect my account. And they usually answer by now? Please help me get my money back thank you

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the $3,500 CAD bet been deducted from your balance, and can you confirm whether it was accepted and approved by the system?
• Have all your other bets during this session been recorded correctly in your game history?
• Approximately how many Baccarat bets did you place during this gameplay session in total?
• Have you successfully completed the full KYC verification process at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika