Funbet Casino - Player's winnings have not been credited.

On February 21, 2026, I placed a $3,500 CAD bet on Baccarat (Player).

The round resulted in a confirmed WIN, and the official hand history inside my FunBet account shows a payout of approximately $7,000 CAD.

However, my account balance was not credited correctly. My balance currently shows approximately $709 CAD instead of reflecting the winning payout.

The winning round remains visible in my betting history and has not been voided or altered. The system still shows the bet as a win.

I contacted FunBet support immediately after noticing the issue. Since then:

Multiple live chat agents confirmed the issue is under investigation

My VIP manager confirmed the "missing win" was escalated to the relevant department

The case has been forwarded to the complaints/finance department

I have not played any further games since the incident

Several business days have passed without correction or timeline provided

Despite repeated follow-ups, I continue receiving only statements that the matter is "being investigated," with no resolution or estimated completion time.

I am requesting assistance in resolving this unpaid winning round and correcting my account balance.

I have attached supporting evidence including:

Hand history showing the winning baccarat round

Account balance showing incorrect funds

Communication confirming escalation by FunBet staff

its been 6 days and 5 business days tomorrow. I haven’t heard a word just the same answer over and over again. "The relevant team is looking at it" I’ve had no issues with them before they have always given my money. I’ve played here lots but this is very weird. I won the hand and somehow it doesn’t reflect my account. And they usually answer by now? Please help me get my money back thank you

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the $3,500 CAD bet been deducted from your balance, and can you confirm whether it was accepted and approved by the system?
• Have all your other bets during this session been recorded correctly in your game history?
• Approximately how many Baccarat bets did you place during this gameplay session in total?
• Have you successfully completed the full KYC verification process at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning, and thank you for reviewing my complaint.

I am happy to clarify the requested details:

• The $3,500 CAD bet was successfully deducted from my balance and accepted by the system. The hand history clearly shows that I placed a $3,500 bet on Player and that the result was a WIN with a payout of $7,000 CAD. I have already submitted a screenshot of this hand history.

• All other bets placed during this session were recorded correctly in my game history.

• I placed approximately 20 Baccarat bets during this session. The 20th bet was the $3,500 wager on Player, which resulted in the confirmed win. Immediately after this hand, I stopped playing because I noticed that although the game recorded the win, my account balance did not reflect the correct payout.

• Regarding KYC verification, my account currently indicates that verification is not required and that I am eligible to play and withdraw. I have never been asked to complete KYC. However, I am fully willing to complete any verification process immediately if required to resolve this matter.

For additional context, I have previously played on this website and received withdrawals without issue. My concern is not about prior payments but about this specific winning round, which remains recorded as a win in my account history while the balance has not been properly credited.

At present, the system continues to show:

The winning Baccarat round

The correct payout amount in the hand history

An incorrect account balance that does not reflect the win

I am simply requesting correction of the balance to reflect the confirmed winning round.

Please let me know if any further documentation or information is required from my side.

Thank you for your assistance.

Good evening Any update from funbet? I haven’t heard from anyone and I am still missing my $7000

Please request the casino to send you the entire gaming history from February 21 in Excel format, and then forward it to me at veronika.f@casino.guru. Kindly include any other email communication you had with the casino customer support in the meantime. Thank you for your cooperation.

Good morning thank you for the response. I have been contacting them for about a week in a half now and haven’t recieved and reply via email. Only contact I get is from the live chat and alls they keep saying it’s being investigated? Have you had any response from them? I just emailed them again what you sent me.

I have contacted live chat and emailed support more than 15 times each. Every time, I receive the exact same generic response over and over again. None of my emails have been properly answered, and I am getting no real updates.

My account is still active, but I am missing approximately $7,000 in winnings. I don’t understand what else I am supposed to do to get this resolved.

This situation is extremely frustrating and unacceptable. I need a real response and a proper resolution from funbet.

This is from my VIP manager Taylor that has handles my withdrawls and any account issues. He clearly stated I won and is sorry it’s taking forever

I still haven’t heard back anything from them about the information you have asked me to get from them. No replies nothing

Hello,

I am writing to formally update you regarding my ongoing complaint.

The specific game "Baccarat No Commission" connected to my dispute is no longer accessible on the casino’s website. When I attempt to open it, the page now returns a 404 error and the game appears to have been removed entirely.

This is concerning, as this game is directly tied to my active dispute.

For reference, my account gaming history shows:

• Bet Placed — Feb 21, 2026 at 20:21:09

Amount: $3,500.00

Round ID: 335934546093

• Winning Settlement — Feb 21, 2026 at 20:21:18

Amount: +$613.63

Round ID: 335934585993

These records remain visible in my account history, and I have screenshots documenting the bets, win, timestamps, balances, and round IDs.

I previously requested the official provider audit report, full round history, and settlement logs for these rounds, but those requests have been ignored and I have not received any documentation from the casino.

Given that the game has now been removed from their platform, I am asking for your assistance in:

Requesting confirmation from the casino as to why the game is no longer accessible

Obtaining the official provider audit report

Securing the full bet log, round history, and settlement records for the round IDs listed above

Ensuring that all records related to this case are preserved

Thank you for your continued assistance.

Dear Manvirbasran

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Ok thank you ! I got this email today saying the money has been credited but it didn’t? They are continue to lie

I want this to end can you please get my money back!? It’s been one month just constant bullshit messages from all parties. Can you not see they are shorting me $7000? I have all the proof this needs to end and I want my money. This is ridiculous

Hello Manvirbasran,

My name is Michal, and I have now taken over your complaint. I've reviewed the details of your case and will be reaching out to the casino to see how I can assist.

We would now like to invite Funbet Casino to join this conversation.

Dear Funbet Casino,

Could you please clarify why the disputed winnings are still not reflected in the player’s balance, despite your previous email indicating that the funds have been credited? When can the player expect the funds to actually appear in their account?

Given that this issue has persisted for quite some time, your swift response would not only be greatly appreciated but is also anticipated.

If there are any particular details regarding this case that cannot be disclosed publicly, please do not hesitate to reach out to me directly at michal.k@casino.guru. I would be happy to review any additional context you can provide.

Looking forward top your timely response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Manvirbasran,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru