Dragon's Gold Casino - Player’s deposit has been lost.

This site is so frustrating; they're simply mocking us, real scammers. Money was taken from my card, but it never showed up in my gaming account. I've been waiting for a whole day. Customer support doesn't want to help; they just keep telling me to wait. The people there are impolite. I'm warning everyone not to deposit in this casino; they're swindlers. You'll end up without money and in a bad mood, and don't expect any support to help you. Could someone please advise on where else I can file a complaint so they can really be held accountable?

Dear persey2908, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear persey2908,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.