Cristal Poker Casino - Player faces delayed deposits and support issues.

So on Monday night I made a deposit. The deposit didn't appear in my balance so I tried to get it sorted through their support. It took two days to get it sorted and they are trying to say that they never received the deposit funds. They were withdrawn from my account using a MasterCard though so obviously they must have received them. Anyway after a LOT of firm messages from me it was eventually sorted. But then today I've made another deposit using a prepaid MasterCard and the same thing has happened. Their support are acting as though I'm lying despite the fact I've sent the screenshots of the transactions. They're trying to act as if it must be a problem with my payment method. But I've used two different methods and had the same problem. So obviously the problem is their system. I've never had this issue with any other site ever. Would appreciate some support to get them to stop messing with my money

Dear zenithlara963,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

Dear zenithlara963,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.