The player from Santa Fe faces issues with a deposit of 1,733 USDT to Celsius Casino, as the incorrect wallet address was provided during the transaction. Although the casino has acknowledged they can refund the funds and requested a wallet address for reimbursement, the player has not received the refund after 10 days, and there has been no communication regarding the delay.
Celsius Casino - Player’s deposit refund has been delayed.
Opened
Current status
Waiting for player to reply
6d 21h 25m 45s
Celsius Casino
Safety Index 2.5 Very lowCase summary
Discussion
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Public
2 hours ago
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Public
Public
2 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you are experiencing. Please allow me to ask you a few questions to clarify the situation.
- Have you made any successful deposits into this casino before?
- Could you please provide more details about the deposit issue? You mentioned that the casino's payment system displayed a wallet address that resulted in the funds being sent to an incorrect address. Could you please clarify whether the address was generated by the casino's system, or if the deposit was sent to a different address due to an error on your side?
- When was the last time the casino communicated with you regarding the refund, and did they provide any specific timeframe for processing it?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
