The player from Germany faces account blockage for alleged abuse after a prolonged 14-day verification process. Despite daily inquiries and assurances of a pending withdrawal, the account was suddenly blocked without clear justification.
Celsius Casino - Player’s account has been closed for alleged abuse.
Opened
Current status
Waiting for Casino Guru to reply
6d 1h 53m 30s
Celsius Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
3 days ago
I playes this Casino with no issue, then asked to verify my account for 14 days. I went to Chat everyday to ask them to verify my account. They repeated tell me that my withdrawal is coming the next day. I did this for 14 days and then I get this screenshot saying my account is blocked for ABUSE
This comes out of no where, I emailed them, chatted with them and did nothing wrong, but play the active bonus
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
