Betty Wins Casino - Player's withdrawal is denied due to account issue.

went to withdraw . met all requirements of free chip or spins. put in for kyc, casino said i have multiple accounts. i do not. only had 1 . i had a second one before winnings because couldn’t get into account . i emailed bettywins prior to winning after got back in. as per there requirements messaged them and asked to delete. there are no other accounts . denied my withdraw. have screen shots of winnings and what few responses i got. i was never notified of anything till i got on and complained . also once locked out no way to contact them at first .

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you contacted the casino customer support prior to opening your second account?
• Did you register with the same, correct personal information?
• To clarify, did you lose access to your account after submitting the documents for the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila