The player from Australia successfully deposited money to the casino's designated number, but the casino did not credit his account despite receiving confirmation from his bank. The Complaints Team attempted to assist by requesting additional information and clarification regarding a discrepancy in payment details. However, due to the player's lack of response to inquiries and reminders, the investigation could not proceed, and the complaint was closed at that time. The player retained the option to reopen the complaint in the future if desired.
Aus55 Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$25
Aus55 Casino
Safety Index:LowCase summary
Discussion
Public
Public
6 months ago
I have deposit the money to the number provided by the casino and my bank has confirmed that the payment was successful yet the casino has not credited my account
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6 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Please allow me to ask you a few questions so I can better understand the situation.
- Was this your only deposit in the casino?
- Could you please share a screenshot of the casino and a screenshot of the cashier section where the relevant information can be found?
- Have you contacted casino support and asked for assistance? What response have you received?
- Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
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6 months ago
Thanks for your reply and your patience.
The credentials from your payment confirmation refer to a recipient with a different name and a payID, whereas the payment information the casino gave refers to a bank account, while the payID is missing.
Could you please explain this discrepancy or prove you used the correct information when making the transfer?
Looking forward to your reply.
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5 months ago
Dear benny20100,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
