Amigo Slots Casino - Player's withdrawal is delayed due to document requests.

Hi, I registered a while back and decided to give it a try, so I made a 60 NZD deposit using the welcome bonus. I managed to clear the bonus with a balance of over 900 NZD.

I requested a withdrawal, but it was immediately cancelled because they claimed they couldn't see my deposit.

Then I received an email stating it had been a system error and that I could try withdrawing again. A few days later, I got an email asking for a huge number of documents—requests that seem excessive to me, especially since I deposited using Bitcoin; they shouldn't even need much of that information! I’m attaching photos.

I have already uploaded my ID documents and a recent utility bill to the site to verify my residential address.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear misterurmet,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. The payment methods used usually don't play any role in how many documents are requested during this process.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted apart from your ID and a utility bill, and when did you send the most recent one?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina