America777 Casino - Player's account balance is incorrect and support is unresponsive.

I redeemed a bonus and when I finished the free spins I began betting, on the second game I played I was betting $1 then it showed insufficient funds to place get. I was watching the game and not the balance, I couldn't believe it I knew ai had somewhere around $500 as a playable balance. I looked and my balance had dropped to 8.38.

Immediately I checked my game history and come to find it was betting $50 a bet. I contacted chat and reported the problem. I was told give a minute to look for not this.I waited for over a half hour and I just got a wait msg back . Wait About 15 minutes later I asked for an update. Ten mins later another msg. Simply read: UPDATED.

I inquired about what has been updated, then the chat closed. When I went back to the chat I had a page not found page. Unbelievable. I tried to call but the wait time was over an hour. When I tried again the number wasn't working. That's where it stands now

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with America777 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you regained access to your account?
• Could you please share any evidence to support your case?
• What games did you play to accumulate your current balance in the casino? (which slots, live/table games, betting on sports)
• Was the bonus still active on your account during the time of the incident?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lioness1x,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas