AllySpin Casino - Player's deposit not credited.

DEPOSIT NOT CREDITED - SUPPORT STAFF LYING AND MAKING FALSE STATEMENTS.

I have logged into the casino after receiving a bonus offer to my email address.

Have chosen to use LTC as the deposit currency.

Used the wallet address provided and made more than the minimum deposit to receive the bonus offer.

Completed the transaction from my wallet.

Waited for the payment to complete and have multiple confirmations on the blockchain.

Went back to the casino and the balance has not been updated.

Waited longer and have checked back multiple times.

Contacted support who continually closed the chat (3x different agents) and then finally one didn't close the chat but made claims that it was my providers fault and to contact them or wait for 48 hours.

I contacted support@allyspin.com and they said a 'relevant team' was reviewing and to wait for contact.

It is now the 04/03/2026 and they have still not credited the deposit and are still saying that it will be reviewed by the 'relevant team'.

This casino is trying to steal less than $30USD from me and the live support are actively lying in all conversations.

The live chat does not have a transcript function, but I have save screenshots of nearly every line.

The deposit was confirmed into their wallet 20:25:41 UTC 27/02/2026.

https://blockchair.com/litecoin/address/MWN7yBzFFJyEeKoUjVXuhzsYDqjFKAJNzJ#app-gallery

They have since withdrawn it at 17:23:45 U

TC 28/02/2026.

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Dear d3.polar,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika