HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All36,523Opened917Unresolved4,647Resolved11,439Rejected19,520
Active filters: Casino:
Clear all filters
Sort
Our verdict Insufficient evidence from player

WinBet Casino BG - Player is unable to use his bank cards for withdrawal his winnings.

Closed Submitted: 27 Aug 2019
Disputed amount: 199.9 лв
Safety Index:High
Our verdict Case closed

Winorama Casino - Player hasn’t received their withdrawal.

Resolved Submitted: 25 Aug 2019
Disputed amount: €2,500
Safety Index:Below average
Our verdict Case closed

Slots Village Casino - Player had a problem getting their winning from the casino.

Resolved Submitted: 24 Aug 2019
Disputed amount: $100
Safety Index:Below average
Showing 36,521 - 36,523 of 36,523 complaints
1...3,652 3,653
Go to pageof 3,653 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
2000eur push_alt
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.