HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,547Opened960Unresolved5,141Resolved12,442Rejected21,004
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

Jupi Casino - Player’s struggling to complete the account verification.

Unresolved Submitted: 22 Apr 2022
Black points: 565
Disputed amount: €8,500
Safety Index 2.0 Very low
Our verdict Case closed

Parimatch Casino BR - Player’s deposit has never been credited to his casino account.

Resolved Submitted: 22 Apr 2022
Disputed amount: 500 INR
Safety Index 5.8 Below average
Our verdict Case closed

Casiroom Casino - Player’s struggling to withdraw their winnings.

Resolved Submitted: 22 Apr 2022
Disputed amount: €5,700
Safety Index 4.7 Low
Our verdict Case closed

Vegas Hero Casino - Player’s struggling to complete account verification.

Resolved Submitted: 21 Apr 2022
Disputed amount: C$2,600
Safety Index 5.6 Below average
Our verdict Case closed

Spinurai Casino - Player's not able to access the website.

Resolved Submitted: 21 Apr 2022
Disputed amount: €66
Safety Index 6.5 Above average
Our verdict Case closed

Beem Casino - Player's withdrawal has been delayed.

Resolved Submitted: 21 Apr 2022
Disputed amount: €4,500
Safety Index 2.4 Very low
Our verdict No reaction policy

Bet2U Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 21 Apr 2022
Black points: 40
Disputed amount: €531
Safety Index 1.6 Very low
Our verdict Case closed

V.Vegas Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 21 Apr 2022
Disputed amount: €270
Safety Index 9.8 Very high
Our verdict Unjustified complaint

Power Casino - Player's account has not been blocked.

Closed Submitted: 21 Apr 2022
Disputed amount: €1,500
Safety Index 2.0 Very low
Our verdict Unjustified complaint

Boo Casino - Player was accused of breaching a maximum allowed bet.

Closed Submitted: 21 Apr 2022
Disputed amount: C$4,200
Safety Index 6.0 Below average
Show more complaints (+10)
Showing 33,671 - 33,680 of 39,547 complaints
1...3,367 3,368 3,369...3,955
Go to pageof 3,955 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.