HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,420Opened974Unresolved5,124Resolved12,391Rejected20,931
Active filters: Casino:
Clear all filters
Sort
Our verdict Insufficient evidence from casino

Slot Express Casino - Player's account is closed and winnings are confiscated.

Unresolved Submitted: 07 Jul 2025
Black points: 1,592
Disputed amount: C$4,351
Safety Index 4.6 Low
Our verdict Case closed

Vox Casino - Player's withdrawal is delayed.

Resolved Submitted: 07 Jul 2025
Disputed amount: 15,500 zł
Safety Index 8.8 High
Our verdict Player stopped responding

DivaSpin Casino - Player’s account has been closed.

Closed Submitted: 07 Jul 2025
Disputed amount: €4,500
Safety Index 7.0 Above average
Our verdict Case closed

Vegasino Casino - Player's account has been closed.

Resolved Submitted: 07 Jul 2025
Disputed amount: €22,000
Safety Index 8.4 High
Our verdict No reaction

Betrix Casino - Player's winnings are being delayed.

Unresolved Submitted: 07 Jul 2025
Black points: 922
Disputed amount: €11,468
Safety Index 3.8 Low
Our verdict Other

Cristal Poker Casino - Player's winnings are confiscated.

Closed Submitted: 07 Jul 2025
Disputed amount: €108
Safety Index 8.9 High
Our verdict Player stopped responding

Green Luck Casino - Player’s withdrawal is delayed and funds are withheld.

Closed Submitted: 07 Jul 2025
Disputed amount: €690
Safety Index 7.5 Above average
Our verdict Case closed

Bankonbet Casino - Player claims that payment has been delayed.

Resolved Submitted: 07 Jul 2025
Disputed amount: €21
Safety Index 8.5 High
Our verdict Case closed

TikiTaka Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 07 Jul 2025
Disputed amount: €50
Safety Index 7.2 Above average
Our verdict Case closed

Instant Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 07 Jul 2025
Disputed amount: €51
Safety Index 0.8 Very low
Show more complaints (+10)
Showing 10,821 - 10,830 of 39,420 complaints
1...1,082 1,083 1,084...3,942
Go to pageof 3,942 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.