Cloudbet Casino - Player’s winnings have been confiscated due to jurisdiction issue.

I registered while on a trip in Oslo about 2-3 months ago and made several deposits of $100 and $50, totaling around $500. Unfortunately, I ended up losing this money. I revisited the site yesterday, this time from Spain, and had some luck with the slot machines.

I managed to accumulate a balance of 1120 USDT and attempted to make a withdrawal, but my account was blocked within minutes.

I reached out to customer service, who informed me that I needed to complete a KYC verification, so I did.

Now they're telling me that my account will remain blocked and eventually be deleted as I'm from a country with prohibited jurisdiction and that if the funds in my account exceed my deposits, no more withdrawals will be allowed.

In the end, it seems like you're welcome regardless of where you're from when you're losing, but if you win, they block you and keep your funds.

It appears that cloudbet.com always wins, no matter what.

I would greatly appreciate any support in resolving this situation fairly.

Dear Xun123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cloudbet Casino.

I checked the website and when accessing the website from Spain the following disclaimer appears.

Also when attempting to register from Spain this is prevented.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you encountered this disclaimer when attempting to log in to your account from Spain?
• Have you contacted the casino regarding the issue? What response have you received?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

If it is true... it is also true that they say:

Players from your jurisdiction are not permitted. Please log in to withdraw funds as needed.

However, they tell me this by email...

Here's what you need to know about the process:

1. Your account will be suspended from betting and closed. Please do not open new accounts with us if you are located in Spain.

2. Since you have already withdrawn more than you have deposited, there will be no more withdrawals for this account.

They are contradictory messages, they should pay me what I win at my own risk as it says in the message on the website

Do I understand correctly you withdrew most of your winnings while abroad?

Have you made any deposits while in Spain?

Yes once through a vpn

Thanks for your reply, Xun123.

I am sorry but if you circumvent the block set up by the casino that excludes Spanish players, we might not be able to help you further.

Please let me know if there is any other information I haven't considered otherwise the complaint will be closed.

Dear Xun123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I also made many deposits with VPN. I mean that when it comes to depositing, they don't care where you are. If you lose, of course, because if you win, they come in to keep their part. I was able to withdraw 300 more than what I deposited and they kept $1,120 that is in the balance. from my blocked account

Thanks for your reply.

If the casino prevents you from accessing the website from certain countries and you decide to circumvent the block by using a VPN, be prepared for the possibility the casino might not honor your winnings, since you breached their rules.

Considering the circumstances we won't be able to help recover any winnings and the complaint will be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.