The player from Germany faces issues with Casino.gg, as they deny her withdrawal of 2801 USDT following KYC completion, citing restrictions based on her country. She argues that this claim contradicts their terms of service and notes that she has made successful withdrawals previously without any issues.
Chips.gg Casino - Player's withdrawal is delayed due to account restrictions.
Amount: 2,801 ₮
Chips.gg Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 5m 26s
Case summary
5 hours ago
Public
Public
20 hours ago
Hello,
I've just been scammed by the Casino.gg after completing KYC.
My balance on the account is 2801 USDT.
After completing KYC, they pulled up an article from their internal Knowledge Base, claiming I'm playing from a restricted country and withdrawal will not be allowed.
To clarify, this is not within their TOS: https://chips.gg/terms/sports
(I'm playing Sports Betting only.)
I'm not playing with a VPN, so they were very well aware that im from Germany and let me withdraw multiple times before.
Public
Public
6 hours ago
Dear rayyyn,
Thank you for submitting your complaint. I’m truly sorry to hear about the issue you’ve experienced with Chips.GG Casino. To assist you further, I kindly ask for a few more details before we proceed.
- Could you please let me know when you initially registered with the casino?
- Additionally, could you confirm the total amount you have deposited?
- Lastly, has the casino offered to refund any of your deposits?
Your response will help us move forward more effectively, and I look forward to hearing from you.
Best regards,
Nick
Casino Guru is examining the case
