The player from Morocco is facing difficulties withdrawing $430 from the casino after making a deposit without using any bonus. The support team informed him to wait 7 days for a bonus to expire, despite him not playing with it.
Hello
cbet.gg
casino.guru
I have a problem with the site and their support. I made a deposit and did not use any bonus. I mortgaged my deposited money and pictures confirm this. When I asked for a withdrawal, he told me that you have to wait 7 days for the bonus to expire, and I did not play with it. Please help in withdrawing my money $430.
Dear REKTO,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Thank you in advance for your cooperation and reply.
Best regards,
Kristina