HomeOnline CasinosCasumo Casino Review
Casumo Casino Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Important (1)
Find on Google
Payment methods
Show all (9)
  • Neteller
  • Skrill
  • PaySafeCard
  • VISA
  • Mastercard
  • PayPal
  • Bank transfer
  • Bizum
Withdrawal limits
Not Limited for EUR
Casumo Spain Plc.
2020
> $100,000,000
OverviewBonusesUser reviews173Safety Index explainedDiscussion1Payment methods9
Important: Win limit of €250,000 per day This casino has a win limit rule. You will not be able to win more than €250,000 per day.
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Casumo Casino Review

This review examines Casumo Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Casumo Casino scored a High Safety Index of 8.2, which is why it could be considered a favorable option for most players in terms of fairness and safety. Continue reading our Casumo Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of Casumo Casino

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Casumo Casino, we have looked closely into the Terms and Conditions of Casumo Casino and reviewed them. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.

Based upon our estimates and collected information, we consider Casumo Casino a very big online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

Based on our findings, no important casino blacklists feature Casumo Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, Casumo Casino has scored a Safety Index of 8.2, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Note: As far as we are concerned, Casumo Casino is related to 2 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Casumo Casino.

Terms and Conditions of Casumo Casino

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Casumo Casino to be mostly fair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding Casumo Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 8 complaints directly about this casino in our database, as well as 12 complaints about other casinos related to it. Because of these complaints, we've given this casino 4,580 black points in total, out of which 530 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Casumo Casino

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

The user satisfaction feedback of Casumo Casino shared by 173 users has resulted in a Good User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company information

Casumo Casino is owned by Casumo Spain Plc., and we have estimated its yearly revenues to be greater than $100,000,000. This establishes it as a very large online casino within the bounds of our categorization.

Casumo Casino is licensed by Dirección General de Ordenación del Juego in Spain.

Payment options, withdrawal limits and win limits

Casumo Casino supports 9 deposit methods. This includes: Skrill, Neteller, PaySafeCard, VISA, Mastercard, PayPal, Bank transfer, ApplePay, Bizum.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits Win limits
Unlimited EUR 250,000 daily net win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The options available at Casumo Casino can be seen in the table below.

Language Website Customer support Live chat
Spanish Yes Yes Yes24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Casumo Casino, your account, withdrawals, or anything else. According to our tests and collected information, Casumo Casino has a good customer support.

Casumo Casino slots and casino games

Players can enjoy these types of casino games at Casumo Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Live games, Scratch cards, Live shows, Other games.

Casino games supplied by 25 game providers are available. This includes NetEnt, Novomatic, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, IGT, Pragmatic Play, Quickspin, Red Tiger Gaming, Thunderkick, Big Time Gaming, Scientific Games (SG Digital), Nextgen Gaming, ELK Studios, Push Gaming, Barcrest, Rabcat, Greentube, Old Skool Studios, Stakelogic, Gamomat, Just For The Win, Bally Wulff.

Casumo Casino bonuses and promo codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. In 'Bonuses' section of this review, you'll currently find 1 bonus from Casumo Casino based on the data from our database.

Note: Take a look at our designated Casumo Casino bonuses page for more details about this casino's bonus offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (9)
  • Neteller
  • Skrill
  • PaySafeCard
  • VISA
  • Mastercard
  • PayPal
  • Bank transfer
  • Bizum
Withdrawal limits
Not Limited for EUR

Games
Show all

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
No jackpot games
Live games
No poker
No craps
No keno
Scratch cards
No eSports betting
No crash games

Language options

Spanish website
Only Spanish customer support
Only Spanish live chat

Game providers
Show all (25)

  • NetEnt
  • Pragmatic Play
  • Playtech
  • Novomatic
  • Apricot (Microgaming)
  • ELK Studios
  • IGT
  • Big Time Gaming
CASINO SCREENSHOTS
casumo_casino_es_homepage_desktop
casumo_casino_es_game_gallery_desktop
casumo_casino_es_promotions_desktop
casumo_casino_es_homepage_mobile
casumo_casino_es_game_gallery_mobile
casumo_casino_es_promotions_mobile

Positives

  • Good reputation
  • Good selection of games
  • No withdrawal limits
  • Fast and professional customer support
  • Nice website

Negatives

  • No welcome casino bonus available
  • Limited choice of game genres

Interesting facts

  • Local version of popular international casino
  • Small casino popular in Spain
  • The company focuses on both casino and sports betting
Author & Guarantor: Burak Onder Last updated: 23 May 2024 Anything incorrect or missing? Let me know
Casino Bonuses

Casumo Casino bonuses

Browse all bonuses offered by Casumo Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (173)

User reviews of Casumo Casino

This is a place to share experience with Casumo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 173 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

• 1 month ago
It's not a bad casino, but I really don't like the purple colour, which eats away at your eyes. But I've often seen this casino in the tops, so let's see if it's reality. I'll be back
  • Normal range of games
  • Simple deposit
  • Design
• 3 months ago
Good casino, variety of games and quick response from customer support and gives out loyalty rewards.
  • fast withdrawals
  • fast feedback from customer support
  • Good RTP
  • Gives loyalty bonuses
• 4 months ago
I like Casumo because of their promotion system. They provide me with a lot of bonuses with a low wager requirements (sometimes it's x1-x2), which is super cool.
• 8 months ago
Not enough free spins cant play quiz game glitch app is very slow!! Winning is impossible
• 1 year ago
I won a fair amount off one of my initial deposits I think it might have been the 1st deposit and a 100% bonus with a 35x playthrough..I played through and made over 1300 before going on a horrible losing streak while waiting for my account to be verified. About 2 hours after busting I receive an email..your account has been verified. You are free to withdraw. Ya okay then..made SEVERAL cash deposits after..every single one wins nothing. I look at their RTP..their about 2% lower than the pragmatic and hacksaw standard RTP..if you go over to Gamdom..you dont see this issue..this casino has naturally lower RTP if you look across the board at every slot the ones that are supposed to be 96% RTP are showing as 94 or worse..this makes a big difference in the long run. Very little player bonuses or loyalty programs but the RTP stops me say no more I'll just play those exact same games at a casino that offers the full RTP. Crooks.
  • Spin wheel after making deposit 1x per day which can net you free spins (that won't win anything mind you)
  • Offers a wide variety of the top games
  • Customer service chat is reasonably fast
  • Jackpot system which can net you a win for .16c per spin on any slot (opt in or out manually which is nice)
  • Lowered RTP than what it's supposed to be
  • Need I say more? This casino like many others that do this are a complete ripoff when there's trustworthy casinos on the market that offer the full RTP
  • Hardly any worthwhile bonuses to pick up here or loyalty rewards for small or medium occasional gamblers
• 1 year ago
Good selection of games and offers other than the many casinos I have reviewed. The layout and design are great and easy to navigate. Decent welcome bonuses and other promotions. He will definitely return.
• 2 years ago
I love their app, it's very user friendly and syncs well. But the application does not have all the games that are on the site.
  • Varification was a bit slow and maybe a little more variation in promotions would have been a cool but great casino.
• 2 years ago
I like playing here at Casumo Casino since they have a lot of exciting slot titles that I can enjoy whenever I am bored. I like how they also have a great reputation so I can feel safe. I just hope all the game providers will be available in my country so I can try some of the games too.
• 2 years ago
3 months ago I won and was cashed out. I won again but now they will not let me cashout even though I am fully verified. They reject document after document. I have honestly never had so much trouble cashing out of a casino in my life. I am still able to deposit and give them more money, still able to play but I cannot cashout. Beware the "easy to deposit hard to cashout" Im not sure how they can ask you to reverify when you are fully verified. Once I recieve my winnings I will never play there again.
  • Site layout is good
  • They have all my favorite games
  • The verification process is absolutely draconian and they change it at will.
  • You will rarely get a bonus
• 2 years ago
Love their selection of games! All my favourites games are here: Book of Dead, Gonzo's Quest, Legacy of Dead and Tomb of Madness… TOP TOP!!
• 2 years ago
I like that Casumo has licensed games from NetEnt. It's my fav, and I'm never upset playing them. But the site also has a lot of games made by other great providers.

It's a safe place with licenses from Malta and UK. So, I trust them. I also had a positive experience when I won a grand. The casino let me withdraw money without a hiccup.

They don't promise high bonuses, and I think it's a great feature. Their bonuses are modest and have an average 30x wager. So you have all chances to play through them and get your winnings.
• 2 years ago
Poor nowadays, bonus recycling is weird. It was a nice place to start.
Nowadays, Finnish-speaking people are rarely allowed to chat.
Will non-foreigners win there ????
  • bonus recycling all over
• 2 years ago
Only good stuff from this casino. Very good choice of games, withdrawals are consistent, and the website works perfect. I think the design needs a bit of work, but that my own opinion. I will keep playing here for now! Thanks
• 2 years ago
Scammers do not pay, finally or respond to emails. The worst experience in 10 years in online casinos, is already in the hands of the DGOJ.
• 3 years ago
Love this casino, so many games, live games and sporting bet. The best one is the Reel race. Chances to win big.
Depositing was easy as always.
Also withdrawing was great in my personal opinion.
Customer service was great in helping with document and issues.
• 3 years ago
Hello. My money was stolen. I began to undergo verification. At first, the casino suspended my account for verification, after the casino pretended that it did not exist. I tried to prove otherwise, but casino officials pretended not to hear anything about my account money. I couldn't get my 871 euros back.
• 3 years ago
Worst casino to deal with when it comes to deposit. I've deposited money 4 times & all 3 times previously it delayed credit in my Casumo account by 2/3 hours

Yesterday I deposited 4th time & it's been 24 hours it's still not credited to my casino account. Today after following up umpteenth times they said it's not reached them.

How the hell successful transaction never reaches them....????

Pathetic casino support team. Despite sharing bank statement of transfer, they didn't bother to check with their payment provider for 24 hours.

All other casinos I deal with all credit funds immediately post showing them bank statement.

But this support team was so pathetic,vthey kept saying it didn't reach them instead of investigating it further.
  • Worst chat upport team
• 3 years ago
My original favourite place to play. The level up system has gotten less generous but it's still enjoyable. Bonuses less and withdrawals slower in recent years but the UX, the branding, the games selection and CS are all great so overall, happy.
  • gamification
  • Great CS
  • withdrawals have slowed
Safety Index explained

Safety Index of Casumo Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casumo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.2/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Important

Important: Win limit of €250,000 per day This casino has a win limit rule. You will not be able to win more than €250,000 per day.

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

  • Low win limit: €250,000 / day (net win)

Complaints about Casumo Casino and related casinos (59)

59All0Opened15Not solved15Solved29Rejected

Complaints directly about Casumo Casino

Complaints about related Dunder Casino (Same management)

Show more complaints (+36)
Discussion

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