Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
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Matej L.
Author
Matej Lawson
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
Casumo Casino was tested by our casino review team. They used our casino review methodology to look at its strong points and the areas that need work. Our team checked the casino's Terms and Conditions, licenses, player complaints, support, and limits. They used these to find out if this casino is safe and honest or a risk to players.
Drawing on our team's research, we have worked out the casino's Safety Index. This score gives a clear picture of how safe and fair the casino is. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Casumo Casino scored a High Safety Index of 8.1, which is why it could be considered a favorable option for most players in terms of fairness and safety. Continue reading our Casumo Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of Casumo Casino
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Casumo Casino, we have looked closely into the Terms and Conditions of Casumo Casino and reviewed them. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
Based upon our estimates and collected information, we consider Casumo Casino a very big online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
Based on our findings, no important casino blacklists feature Casumo Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
Taking into account all factors in our review, Casumo Casino has scored a Safety Index of 8.1, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.
Note: As far as we are concerned, Casumo Casino is related to 2 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Casumo Casino.
Terms and Conditions of Casumo Casino
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Casumo Casino to be mostly fair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Casumo Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 8 complaints directly about this casino in our database, as well as 12 complaints about other casinos related to it. Because of these complaints, we've given this casino 6,058 black points in total, out of which 211 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Casumo Casino
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
The user satisfaction feedback of Casumo Casino shared by 27 users has resulted in a Good User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company information
Casumo Casino has estimated annual revenues higher than $100,000,000. This establishes it as a very large online casino within the bounds of our categorization.
Casumo Casino is licensed by Dirección General de Ordenación del Juego in Spain.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 50,000 per month
EUR 200,000 daily net win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The options available at Casumo Casino can be seen in the table below.
Language
Website
Customer support
Live chat
Spanish
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Casumo Casino, your account, withdrawals, or anything else. According to our tests and collected information, Casumo Casino has a good customer support.
Casumo Casino slots and casino games
Players can enjoy these types of casino games at Casumo Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Jackpot games, Live games, Live shows, Other games, Live blackjack, Live roulette.
Casino games supplied by 65 game providers are available. This includes NetEnt, Apricot (Microgaming), Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, Scientific Games (SG Digital), Nextgen Gaming, ELK Studios, Eyecon, Lightning Box, Williams Interactive, Ash Gaming, Relax Gaming, Jelly, PearFiction Studios, Ino Games, AceRun, Oros Gaming, Bluberi Gaming, Indigo Magic, Wishbone, Slingshot Studios, Alchemy Gaming, Bulletproof Games, Reflex Gaming, Nailed it! Games, Fortune Factory Studios, Gamomat, All For One Studios (ALL41), Northern Lights Gaming, Bang Bang Games, Bet Digital, Foxium, Buck Stakes Entertainment, Wild Streak Gaming, Four Leaf Gaming, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios, Reel Play, Gameburger Studios, Atomic Slot Lab, Switch Studios, Blue Ring Studios, Neon Valley Studios, Hot Rise Games, Skywind Group, High Limit Studio, AvatarUX, Peter & Sons, SpinPlay Games, Neko Games, Gold Coin Studios, Games Global, Just For The Win, Light & Wonder, Snowborn Games, Stormcraft Studios, 4ThePlayer, AreaVegas.
Casumo Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
At present, there is 1 bonus from Casumo Casino in our database:
100% up to €200 and 30 extra spins
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
Read more
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Company info
Operator
Casumo Spain PLC
Established
2020
Estimated annual revenues
> $100,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casumo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Low win limit: €200,000 / day (net win)
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Casumo Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 8
Not Available: 7
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 3
Not Available: 5
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Casumo Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Casumo Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(8)
Payment methods (8)
Transaction limits
Withdrawal limits
€50,000
per month
Win limits
€200,000
Daily net
Currencies
Traditional
Supported Fiat currencies.
EUR
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
Spanish
All languages (1)
Spanish
Live chat
Available in
1 language
Spanish
All languages (1)
Spanish
Customer support:
Available in
1 language
Spanish
All languages (1)
Spanish
Live chat rating
Good
Average response time: Instant
Based on 7 tests
Date and tester
Response time
Rating
04 Jun 2026
Zuzana C.
Instant
Subpar
12 Sep 2025
Jannete H.
Not measured
Good
19 Dec 2024
Burak O.
Not measured
Good
23 May 2024
Burak O.
Not measured
Good
08 Jun 2023
Natalia B.
Not measured
Good
08 Jul 2022
Maria S.
Not measured
Good
08 Apr 2021
Tomas B.
Not measured
Good
User reviews
User reviews of Casumo Casino
This is a place to share experience with Casumo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Good
Rated by 27 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 3 months ago
horrible policy on bonus spins offer. You opt in just before depositing and after deposit you have to opt in again or your wager towards bonus spins don't count. before opting in you can't withdraw so they force you to take the bonus and make you wager whether you opt in or not but they don't tell you to opt in. So they just make you jump through hoops in order to withdraw anything, speaking of winning anything I made so many deposits and never won, I play on many sites and this one is the worse
customer service responds quick
lower rtp than other casinos, I never win after so many deposits
• 1 year ago
I love almost everything, from the cool layout and ease of navigation to the selection of games, they are well chosen and the support is amazing! They also have great promotions and interesting rewards all around.
• 1 year ago
I have been playing by this casino for over a long time, and I liked their interface very much but at the same point I faced too many site loading problems and also chat support responds very late. So Overall my experience was average.
Good Interface.
Slow website.
Slow customer support.
• 1 year ago
I once encountered a technical glitch while playing one of my favorite slot games on this Casino. It was super frustrating, but the support team was quick to step in. I contacted them via live chat, and they responded almost immediately. They reassured me that the issue was being addressed, and within an hour, everything was back to normal. Not only did they fix the problem, but they also offered me a small bonus as compensation for the inconvenience. While technical issues do happen from time to time, I really appreciate how fast and effectively the support team resolves them.
Fast support response.
Technical errors are often.
• 1 year ago
Terrible. Closing everyone's account and leaving them with nothing. You deposit, you play everything and it gives you nothing, they give you free spins that disappear. And if you chat, nobody helps you. Shameful
Malísima.cerrar la cuenta todos y que se queden sin nada. Depositas, lo juegas todo y no da nada,te dan tiradas gratis que desaparecen.y si chat,nadie te ayuda.penoso
Nothing
Nada
They give you free spins and bonuses after depositing a lot of money and not winning anything, and then they disappear.
Te dan tiradas y bonos gratis después de depositar muuucho dinero y no ganar nada, y encima desaparecen
And in your chat nobody helps you. A shame
Y en su chat nadie te ayuda.una verguenza
• 1 year ago
This casino shines with its fantastic jackpot games and reliable transaction processes. Weekly promotions make it appealing for long-term play. On the downside, the support team isn’t always available, and live chat can take longer than expected during busy times. If jackpots are your thing, it’s a great pick, but customer service could be better
Great jackpots
weekly promos
fast transactions
Limited support hours
slow live chat
• 1 year ago
The progressive jackpot games on this platform are fantastic, providing a high level of excitement for players chasing big wins. I appreciated the quick deposit processing and frequent updates. However, the absence of robust responsible gaming tools and slightly unclear bonus terms were disappointing. It’s great for jackpot lovers but could use improvements in transparency
thrilling jackpots
regular updates
instant deposits
Few responsible gaming tools
unclear bonus terms
• 1 year ago
It's not a bad casino, but I really don't like the purple colour, which eats away at your eyes. But I've often seen this casino in the tops, so let's see if it's reality. I'll be back
Normal range of games
Simple deposit
Design
• 1 year ago
Good casino, variety of games and quick response from customer support and gives out loyalty rewards.
fast withdrawals
fast feedback from customer support
Good RTP
Gives loyalty bonuses
• 2 years ago
I like Casumo because of their promotion system. They provide me with a lot of bonuses with a low wager requirements (sometimes it's x1-x2), which is super cool.
• 2 years ago
Not enough free spins cant play quiz game glitch app is very slow!! Winning is impossible
• 2 years ago
I won a fair amount off one of my initial deposits I think it might have been the 1st deposit and a 100% bonus with a 35x playthrough..I played through and made over 1300 before going on a horrible losing streak while waiting for my account to be verified. About 2 hours after busting I receive an email..your account has been verified. You are free to withdraw. Ya okay then..made SEVERAL cash deposits after..every single one wins nothing. I look at their RTP..their about 2% lower than the pragmatic and hacksaw standard RTP..if you go over to Gamdom..you dont see this issue..this casino has naturally lower RTP if you look across the board at every slot the ones that are supposed to be 96% RTP are showing as 94 or worse..this makes a big difference in the long run. Very little player bonuses or loyalty programs but the RTP stops me say no more I'll just play those exact same games at a casino that offers the full RTP. Crooks.
Spin wheel after making deposit 1x per day which can net you free spins (that won't win anything mind you)
Offers a wide variety of the top games
Customer service chat is reasonably fast
Jackpot system which can net you a win for .16c per spin on any slot (opt in or out manually which is nice)
Lowered RTP than what it's supposed to be
Need I say more? This casino like many others that do this are a complete ripoff when there's trustworthy casinos on the market that offer the full RTP
Hardly any worthwhile bonuses to pick up here or loyalty rewards for small or medium occasional gamblers
• 3 years ago
Good selection of games and offers other than the many casinos I have reviewed. The layout and design are great and easy to navigate. Decent welcome bonuses and other promotions. He will definitely return.
• 3 years ago
I love their app, it's very user friendly and syncs well. But the application does not have all the games that are on the site.
Varification was a bit slow and maybe a little more variation in promotions would have been a cool but great casino.
• 3 years ago
I like playing here at Casumo Casino since they have a lot of exciting slot titles that I can enjoy whenever I am bored. I like how they also have a great reputation so I can feel safe. I just hope all the game providers will be available in my country so I can try some of the games too.
• 4 years ago
3 months ago I won and was cashed out. I won again but now they will not let me cashout even though I am fully verified. They reject document after document. I have honestly never had so much trouble cashing out of a casino in my life. I am still able to deposit and give them more money, still able to play but I cannot cashout. Beware the "easy to deposit hard to cashout" Im not sure how they can ask you to reverify when you are fully verified. Once I recieve my winnings I will never play there again.
Site layout is good
They have all my favorite games
The verification process is absolutely draconian and they change it at will.
You will rarely get a bonus
• 4 years ago
Love their selection of games! All my favourites games are here: Book of Dead, Gonzo's Quest, Legacy of Dead and Tomb of Madness… TOP TOP!!
• 4 years ago
I like that Casumo has licensed games from NetEnt. It's my fav, and I'm never upset playing them. But the site also has a lot of games made by other great providers.
It's a safe place with licenses from Malta and UK. So, I trust them. I also had a positive experience when I won a grand. The casino let me withdraw money without a hiccup.
They don't promise high bonuses, and I think it's a great feature. Their bonuses are modest and have an average 30x wager. So you have all chances to play through them and get your winnings.
• 4 years ago
Poor nowadays, bonus recycling is weird. It was a nice place to start. Nowadays, Finnish-speaking people are rarely allowed to chat. Will non-foreigners win there ????
Surkea nykyään,bonusten kierrätys outoa.Alkuun oli kiva paikka. Nykyään ei saa suomenkielistä ihmistä chattiin kuin harvoin. Voittaakohan siellä muut kuin ulkolaiset????
bonus recycling all over
bonus kierrätys ihan p...stä
• 4 years ago
Only good stuff from this casino. Very good choice of games, withdrawals are consistent, and the website works perfect. I think the design needs a bit of work, but that my own opinion. I will keep playing here for now! Thanks
• 4 years ago
Scammers do not pay, finally or respond to emails. The worst experience in 10 years in online casinos, is already in the hands of the DGOJ.
Estafadores, no pagan, finalmente ni responden a los mails. La peor experiencia en 10 años en casinos online, ya está en manos de la DGOJ.
• 4 years ago
Love this casino, so many games, live games and sporting bet. The best one is the Reel race. Chances to win big. Depositing was easy as always. Also withdrawing was great in my personal opinion. Customer service was great in helping with document and issues.
• 4 years ago
Hello. My money was stolen. I began to undergo verification. At first, the casino suspended my account for verification, after the casino pretended that it did not exist. I tried to prove otherwise, but casino officials pretended not to hear anything about my account money. I couldn't get my 871 euros back.
• 4 years ago
Worst casino to deal with when it comes to deposit. I've deposited money 4 times & all 3 times previously it delayed credit in my Casumo account by 2/3 hours
Yesterday I deposited 4th time & it's been 24 hours it's still not credited to my casino account. Today after following up umpteenth times they said it's not reached them.
How the hell successful transaction never reaches them....????
Pathetic casino support team. Despite sharing bank statement of transfer, they didn't bother to check with their payment provider for 24 hours.
All other casinos I deal with all credit funds immediately post showing them bank statement.
But this support team was so pathetic,vthey kept saying it didn't reach them instead of investigating it further.
Worst chat upport team
• 4 years ago
My original favourite place to play. The level up system has gotten less generous but it's still enjoyable. Bonuses less and withdrawals slower in recent years but the UX, the branding, the games selection and CS are all great so overall, happy.
gamification
Great CS
withdrawals have slowed
Discussion
Casumo Casino discussion
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