Casino Sieger - Player has been accused of opening multiple accounts.

Es ist absolut unseriös.

Habe alles an Dokumenten eingereicht ,das ganze geschah am 08.01.2021.

Dann hat man tagelang nichts vom Support gehört,dann kam wieder eine Email,dies und das würde noch fehlen,was eigentlich irrelevant für die Überprüfung wäre,habe trotzdem alles gesendet,wieder warten. Trotz mehrfachem Anschreiben, kam nichts.

Heute hat man mein Konto gesperrt,angeblich hätte ich über verschiedene IP-Adressen mehrere Konten, was nicht stimmt,und ich habe 700 Euro verloren. Die lassen die Leute gewinnen und drücken sich mit fadenscheinigen Ausreden vor der Gewinnauszahlung.

Leute aufpassen, reine Abzocke...

Dear Gabriele, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://www.casinosieger.com/en/terms) and I found this:

"47. EACH PLAYER IS ALLOWED TO OPEN ONLY ONE ACCOUNT PER PERSON, FAMILY, HOUSEHOLD, IP ADDRESS AND EMAIL ADDRESS. USE OF MORE THAN ONE ACCOUNT PER PHYSICAL PLAYER IS KNOWN AS "MULTI-ACCOUNTING" AND AS SUCH IS STRICTLY FORBIDDEN."

Is there any chance, that someone from your household has created an account at this casino too? Please, could you indicate whether you have accumulated winnings from a bonus play?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. (Or you can post it here).

Looking forward to hearing from you.

Best regards, 

Kristina

Dear Gabriele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Customer,

Kindly be informed an investigation was necessary in this case, as a connection with another account has been found.

The multiple accounting is a breach of our Terms and Conditions. (https://www.casinosieger.com/en/terms ; Multiple accounts, article 47)

Considering the information we have so far and our impossibility to confirm there has been no Multiple accounts’ breach occurred, both accounts have been closed from further playing in line with our general Terms and Conditions clauses.

(https://www.casinosieger.com/en/terms ; Multiple accounts, article 49)

Also of the proof from our system has been shared with Casino Guru compliance team.

Sincerely,

Casino Sieger Complaints team  

Hello everyone,

Casino Sieger Complaints team, thank you very much for taking your time to look into the issue and replying to this thread.

Since the casino provided evidence of multiple accounts, and the player hasn't replied to this thread within the given time frame we decided to close this complaint.