Casino Purple - Player's account has been blocked.

Total robbery will not answer me now blocked my account stop sending me txt messages you thief’s unfair terms and no reply to anything you ask all it gets you is blocked

Dear Wildgas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have not received any explanation from the casino regarding this situation?

Could you please advise if there are any funds being held in your casino account? Is it £100 (dispute value)? Have you accumulated these funds with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Blocked when I messaged about withdrawing don’t know if any funds are now in my account with them they let me deposit and play I deposited 2 lots of 50 euros I played with no bonuses I won a little had 60 euro in my account so lost really tried to withdraw only read on screen 250 euros is minimum withdrawal unfair they have never messaged me at all ended up playing the 60 euros then after I messaged them several times after to ask how to make withdrawals they blocked my account for no reason feel ripped off by this casino

Thank you for your reply, Wildgas. Do I understand correctly that you didn't have any funds in your account when the casino blocked you?

Don’t think I did no and to let you know I get txts messages on a daily basis from them why would this be

Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

If there are no funds being held in your casino account, I’m afraid, there’s not much we can do for you, and we do not have the capacity to help with unwanted text messages.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint.

Dear Wildgas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.