Boombet Casino - Player’s winnings have been capped.

Hello, I want to file a complaint with this casino that they refuse to pay me the reimbursement for the amount of 23,500 dollars, I made a deposit for 100 usd I have already sent all my documentation and I contacted support and they excuse that they cannot pay me more than 1000 usd which is 10 times the amount I deposit when I do not even see its terms and conditions on the page is a shit this casino I have all the relevant evidence to say that it is a scam

Dear Irvin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"5.1. All Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is approved, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed 'Non-Withdrawable' and are cleared from the player's balance. Deposit bonuses used during a play session that results in a pending withdrawal request, are also 'Non-Withdrawable' and can be deducted from that particular pending withdrawal."

I would like to emphasize, that according to our Fair Gambling Codex, we consider this rule to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. Please, could you clarify if you have accumulated winnings with or without redeeming a bonus?

Looking forward to hearing from you.

Best regards,

Kristina

Hello good evening; I appreciate your help, in response to whether I have chosen to use a bonus definitely not .. I have not selected any bonus for the same to avoid certain limitations that the bonuses have, I really did not know about this term of x10 the maximum refund but at the same time that I see would not even apply in my case; since if I requested a withdrawal but it was never approved in fact and in fact I canceled it after 15 minutes of requesting it, they also told me that my withdrawal would be processed in 18 business days and at the beginning they told me that if I could collect my prize I have captures of everything, but maybe the casino will want to grab from there so as not to pay me my prize, they have not even responded to the email where I sent my requested documents and they gave me a maximum of 48 hours to have a response and that is over. deadline .. thanks for reading

Thank you very much Irvin for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, now I have already raised the earnings to 37,900 dollars and they have asked me for more documents of my deposit card, the same ones that I already sent 3 days ago and they only tell me that I have to wait x chat, the attention is disastrous and not to mention the games nothing attractive and simple, now the site does not allow me or withdraw the miserable 1000 usd that they had mentioned to me, they are a scam I do not recommend at all that they throw their money in this casino

Hello Irvin!

I will take care of your complaint from now on. I will now try to contact the representatives of CASINO Boombet to help us resolve the issue.

We would like to ask CASINO Boombet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello, thank you for responding and attending to my case, I already communicated by chat 2 days ago with the casino, now they responded in a very rude way, and they stressed that they would not pay me any prizes, they also told me that I never had to have played in their casino that because according to their terms I am a minor because they can only play on their site over 25 years old and I am currently 23 years old hahaha what they are doing is a joke and that I was no longer welcome in their casino that I did not want to again playing on the site, now I am even afraid of what they can do with my personal documents that I sent for validation, I fear that they may misuse them and finally they mentioned that they would only return my deposit which they did not even return, and Well, of course it bothered me a lot and I responded rude too, in the same way I knew that they were not going to pay me anything. But I am left with the bad experience of playing in casinos without a license for the other I will take more precaution before playing, thanks for reading me

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.